Problems with winster.com

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I know some people on here also play at winster.com. The website has been experiencing sooooo many problems lately that it makes it too hard to play. And thats if you can even log in at all! The site seems to be going down for maintenence so much lately, and yet nothing seems to be fixed when the site comes back up. It has slowly been getting slower and slower every day and its getting to the point where I may just cancel my account. Everytime I )and alot of other members) try to try to email support, we always get the same copied and pasted message they send to everyone. After the 5 th email and my questions and complaints wer not addressed, I decided to call the support line. It would ring then you could hear someone pick up then they would hang up on me. How can you run a business like that when people PAY to play the games there? Shouldnt I be able to dispute the charges with my credit card company, as I paid for a service, and havent recieved the full service. Any of you guys and gals on winster feel the same way I do? What else can I do to get the lagging problem addressed and solved?