the dealy in settling insurance claim..........

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most of my deae friends are aware about my hospitalisation for angioplasty in july . i lodged the claim fro my insurers and submitted the documents!! today we are in the month of october and 10 days are already gone!! still the company has not settled my claim !! thought it was a cashless mediclaim policy!! during this period i have called them repeatedly and almost daily and still there is no clear reply from the insurers!! a patient suffering from the red tapism!!! what has been your experience dear friends??