Stupidity Abounds!

On the flight back from our recent vacation. The stewardess (I'm sure that's not the PC title for her. In flight executive attendant perhaps) asked if I would like tea or coffee. I asked for coffee with milk not cream. She said that she could only give me cream as she didn't have milk. She then offered the guy opposite tea with milk. I asked of I might have some. She explained that milk was for tea. Coffee came with cream! I was a little perplexed by this. Anyway. About two minutes later she came rushing back full of apologies saying that she had misunderstood me and offered me milk withy my coffee! Maybe she was having a "thick" day. I have them all the time!

I would have walked out too...talk about an idiotic situation. The least they could have done was make sure 2-3 lanes were open. I bet they called those cashiers or at least bag boys to restock all those groceries LOL [b]~~IN SEARCH OF PEACE WITHIN~~ **AGAINST THE STORMS, I WILL STAND STRONG** [/b]

I have never worked this out either Bo and I have never for the life of me understood how so many supermarkets can be so busy yet leave so many cash registers closed. I haven't experienced a situation quite as bad as this with so many registers unmanned at once; but I do seem to always end up on registers where there ends up either a lack of change or some item a person in fornt of me has that needs a price check or something. It drives me absolutely insane, especially when I have lined up for ages. The worst thing is that a majority of the staff do not speak English so I can't even complain. I too have left entire cart loads of groceries in an aisle and just walked on out but only once or twice.

lol lol you got her behind they alway do stuff like this have a lot people in line and have one cashier and she act like she don,t care so good for you i bet next time they will serve you and do it quickly lol

There was only once that happened to me and it was for the same reason as you only the manager wasn't doing an audit it was that the queue was too long and their were other tills that could of been opened...I just lost my patience and walked out..littleowl

OMG! NO! Nothing like this has EVER happened to me. That's the reason I usually shop at the "small" chain supermarket instead of the huge ones though. It seems the bigger the chain store the less competent the managers (and sometimes the general help) are. I'm with you. I'd have told her off too.

Was it Wal-Mart? Oooo, they are notorious for that same crap! I know that sometime between 11pm and 1pm they do that stupid audit - I make sure I never shop around that time. But it doesn't matter when you go in WM - they never have enough cashiers! And it kills me that they have those self checkouts now - they're either not open or screwing up or take cash only or something equally as stupid! As much money as they have and as many people that patronize WM, you would think they would have some decent customer service!

I would do the same things. They can spend all the time putting the groceries back on the shelves and with the other patrons leaving at the same time. That will teach them a lesson. They should have at least five of the registrars open instead of all thirty closed. I never had that happen to me. at the grocery I shop at, they have at least two open, but I guess that grocery store is trying to save money and also lose customers.

As someone who is a cashier at a grocery store... WTF???? Not you, the store. Seriously, WTF???? I can understand not having enough registers open. There have been plenty of days where several people called out and everyone who was called and asked to come in refused. Busy days, you try to do the best you can, but you still get a lot of customers b*tching, or even yelling, at you about the problem (as if it's the cashier's fault that other people called out and no one would come in). Not a happy job on those days, I can tell you. But... There's no reason to have all your cashiers on break at one time. There's also no reason that managers and people from other departments can't jump on a register to take a few orders. Seriously, no reason. It's my understanding that most grocery chains operate roughly the same way. The "front end" is what they call the baggers, cashiers and customer service desk people. Ok, baggers can't jump on a register. They're generally not trained for it. But anyone else in the front end is trained on register. There are also usually 2 or 3 front end managers or supervisors on each shift (with the possible exception of early in the morning and late at night) -- they are ALSO fully trained in the use and function of a cash register. Heck, they usually have a hand in training the cashiers. As for doing a full register audit... no. I'm sorry, I can see doing a pick-up, which basically entails pulling out checks, large bills and most of the $20 bills in a register. It's done in an effort to keep the amount of money in the drawer under a certain amount. It minimizes losses if the cashier is robbed, basically. Doing a full drawer audit is usually only done if a customer says "hey, I gave the cashier a $50 and she only gave me change for a $20" or something like that. When those are done, the few that I've seen (in grocery and other stores I've worked in), involved: 1 printing a transaction report, which basically says how much money in checks, cash and credit cards the drawer should have in it. 2 pulling the till (the cash tray inside the drawer) 3 replacing the till (most stores have at least 1 extra till that can be used) 4 someone in accounting counting out the till and doing a full audit of the drawer Replacing the till is done so that the cashier can continue to work while the original till is being counted out. And I don't know what they're talking about 30 minutes for a drawer audit anyway. I've had to do them many times when I was a shift supervisor. Counted out up to 4 tills, compared them to the days receipts (credit included) and managed to do all 4 in under 30 minutes. In a situation like the one you were put in, I'd say you had every right to leave that cart and all those groceries wherever the heck you wanted. Maybe they were irritated because all the baggers were on break and there was no one to do the returns for a whole 15-30 minutes.

i have no patience for standing in line at the check out counter but who was the einstein who put everyone on break at the same time that was real intelligent of them not lol!!!! i would have walked out too and the manager had the nerve to tell you they have to take breaks!!!! i know they do but not all the same blinking well time duh lol!!!! well the dummy who put them all on breaks lost money for the store and for the employees!!!! what i would have done was find own the name of the owner of the store and how to contact them and explain to them what happen and maybe have them talk too management to rectify the issue so it does not happen again!!! this is what i would do because that is ridiculous!!!!!

hi thebohemianheart wow what an awful clerk, and not to call back the other cashiers, thats just wrong. I am so glad you and the others all left their cartfuls of groceries and walked out, I would do that too in that kind of situation. My experience was with a cashier who gave me back twenty dollars too much. there was a long line behind me, and I said, maam you gave me twenty dollars too much change and held it out to her. She blushed and said, no I do not make mistakes, that is your change. she said this really loud, and people were muttering, and shifting from one foot to the other. So I just said,okay mymistake, pocketed the twenty a nd took my groceries out to my frienk's car. If she wanted to be so embarrassingly nasty about it who was I to look an extra twenty in the face, I just pocketed and walked out. When she went to close out for the night and was twenty dollars short, thatwas not my fault for sure.

I have had a similar experience. There was a shift change.. ALL of the cashiers were changing shifts.. at this moment.. there were at least 10-20 customers in the 5 lanes that were open and changing... then.. there was a malfunction with 3 of 5 of the registers. No back-ups! I was p!ssed.. About 8 people did what you did and walked out.. leaving the carts right where they were. If we hadn't been out of EVERYTHING and I hadn't just spent 2 hours shopping... I would have walked out too Have you been back to that store since?

This hasn't happened to me but, I would have done the exact same thing. I get so upset by stupid things and especially in stores. I feel like yelling if it wasn't for me you wouldn't have a job duh

Wow bo! Good for you! I would have done exactly the same thing and I would not have gone quietly either! You did what any other normal pissed off customer in their right mind would have done! There is a grocery store where I go to that this reminds me of. There is always the longest lines and only 2 cash registers open and it's the same thing. It's a very busy store and every time I'm in there I have to stand on these never ending lines with people complaining and it takes forever to get out of there. You would think that they would hire more help, no the manager helps when it's busy but she can't be in two places at once! So the stupidity continues and I and everyone who has to shop at this store has to deal with it. Well, actually I don't have to anymore because I'm no longer around that area anymore so there is no need for me to shop there!

I sometimes wonder why there are a lot of grocery stores with a lot of checkout counters that are often closed and people form very long queues at the very few open checkout counters. It sucks. Gosh, if I were in your place, I would have exploded in anger. The assistant manager was indeed being stupid. It's poor management. That particular grocery store would be out of business in no time if they do not change their management practices, or if it's a big grocery chain, that branch would suffer from weak sales. I would not buy from that store, ever. And that woman had the gall to call your attention to the items that you left on the counter. Ugh! Stupid and shameless.