Are we so busy that we can't spare 5 minutes anymore?
By kimbers867
@kimbers867 (2539)
United States
October 17, 2008 11:14am CST
I work for a company that makes phone calls to people who say they want to take a survey about their customer service experience. In my opening, I ask them if they have 5 minutes to answer the questions.
When I made a call today, I had a person tell me that if it didn't take too long she would have time.
It just struck me as odd today that we all seem to be in a hurry.
Have you noticed this also?
4 responses
@tickapa (331)
• Romania
17 Oct 08
I do not think it's just time, it's more than mood.
What do you think can tell someone when does not want to fill a survey? It's hard to say a direct NO. It is better to say a NO in a more "pleasant" (you gave the example here). Of course, I am very directly :D
Maybe some do not even have time, it happens to me sometimes.
Sometimes 5 minutes can do more. Ask yourself what do you do in 5 minutes and you answer the question.
In 5 minutes I can start a lot of interesting discussions on myLot that I enjoy them. All 5 minutes can fix a socket in the house (which does not really fix them because i do not have time for most of the time).
1 person likes this
@kimbers867 (2539)
• United States
18 Oct 08
Tickapa - I have had some people say they didn't have five minutes, and I tell them I can do it in three. Which I can. But they get talking and talking and talking and it goes over the five. I always have to chuckle myself when this happens.
Thanks for the response.
@PearlGrace (3171)
• United States
17 Oct 08
Oh my gosh, kimbers867! I have been looking all over for you on myLot! I missed all your reports on what day it is. I've been stumbling around all over the house saying, "I sure wish that kimbers867 would let me know what day it is!" Even my husband asked me what day it was (according to you, of course) and I couldn't tell him.
Anyhoo, back to your myLot discussion--I have to say that time is of the essence and that I don't like getting caught up answering alot of questions put to me by strangers on the phone. Therefore, I could be one of those that says I don't have time.
But, you make an excellent point--yes, I've noticed I'm always in a hurry, as are other people and that there is just too much to get done and not enough time to do it. I don't like it but I can't quite find my way out of it.
Good to see your avatar/icon again.
@kimbers867 (2539)
• United States
18 Oct 08
Thanks PearlGrace. With school starting, I have been working more, so I haven't been able to keep up with what day it is. I want to try and get back to it.
I understand what you are saying. My survey is usually 19 questions, on how they were treated on the phone by the customer service rep. 16 of the 19 questions are very easy to answer because you have four answers to choose from. One question is asking why were you calling and two are comment questions. Oh and one last one if needed if they need a follow-up call from a supervisor.
The customer is the one who initiates the survey not the company that I work for.
My point for this discussion was that our society is getting too fast paced when a person can't spare 5 minutes anymore.
@ahgong (10064)
• Singapore
5 Nov 08
I guess that is a common excuse not to be involved in any survey. Especially if the survey is not solicited by the receiver.
Being in this line of work, it should be expected.
And seriously, some of these callers who call to solicit for surveys, call at the darnest time possible. Either during a meeting, or a discussion going on with customers or bosses. So do not be surprise if the "I am busy" excuse is genuine.
@tapnaroy12 (875)
• India
17 Oct 08
Hi
Yeah, I feel how tough the life of such people who ask for 5 mins. In fact it's not that people are too busy to spare 5 mins. It's the content I guess. I receive such calls regularly from different Cos. Initially, i attended those calls. But i realized that those people start conversation and then keep on insisting for a long period, They need to achieve a target, but those who are not interested feel disturbed.
I guess, less intelligent callers have already created a bad image. So people generally tend to ignore those calls randomly saying that they are busy.
I got a call from a salesman, who just briefed me about the product and asked if I'm interested to know more. He did all of these within a min or so. I liked his approach. But unfortunately most of the salesmen want to say as many as they can without bothering about with whom they are talking about.
That's where the problem lies.