Kerosene delivery - Aaaaaaaaaaaaah, I'm so ANGRY!!

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The heating in our house runs on Kerosene which means that we have a huge tank outside the house which we get filled when it gets low. We moved into our house in July and so have only just had to start using the heating so the oil has only been used to heat the water which means that we have had minimal use over the last few months. In the last week or 2 (as many of you will be aware) the temperatures have dropped drastically and it has been really cold, which means that we have had the heating on. To add injury to insult, the kids have been off on school holidays so the door has often been left open, etc... letting the heat escape. You know how it is - try as I will, they will still leave the door open. Anyway, I knew the oil was starting to get low, so I have been trying to conserve the hat in the house. I called first thing on Monday to order 500litres of kerosene and was assured that it would be delivered by the end of the week. In the past we have had no problems with delivery and it has often arrived before it was scheduled, so I didn't worry that it wouldn't arrive before we ran out. By this morning (Friday morning) it still hadn't arrived and I started to worry, so I went outside to check the level of the tank and it was very very low - barely showing on the guage! I called the delivery company to double check that our delivery was definitely due today. The lady I spoke to assured me it would be delivered this afternoon. 3.30pm, I started to worry again when they hadn't yet arrived, so I called them again to be told that our delivery hadn't gone out today and we would get it first thing in the morning. NOT GOOD ENOUGH! I have 3 small kids with no heating and no hot water over night ... and I ordered a week ago. I argued with the lady (in a nice way) and she has somehow arranged that someone else who has oil, will wait till tomorrow morning for their delivery, and we are apparently going to get our order this afternoon ... although, I am still waiting to see it arrive. Then she advises me that most of their clients order 1000 litres at a time and so as we will probably need another delivery before Christmas, I should be sure to order a week in advance so that this situation doesn't happen again! I DID ORDER A WEEK IN ADVANCE! I got the feeling she was telling me that I should be ordering 1000 litres, not just 500. Well, since they want payment for half the delivery in advance and then you can pay for the balance over the next month or 2 ... I didn't want to spend that much money right now so I only ordered 500litres which I could afford. AAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHH!!!!!! Has this ever happened to you? Were you left without oil, or something else essential to any sort of comfort? What happened? Why did you end up in your situation? Did you manage to sort it out easily? Thanks Violetdreams