Who Is Right The Customer or The Cashier?
By Chevee
@Chevee (5905)
United States
November 9, 2008 9:22am CST
This is about buying lottery tickets. I was in one of the stores in Georgia. There were some customers there before me some had already been waited on so I was getting my purchase when a policeman come in the store and the cashier that was waiting on me pointed to a woman that was sitting at one of the tables in the lounge section. The policeman started talking to the customer so I asked the cashier what happened? She said that this woman had bought some lottery tickets and refuse to pay for them.
When you get these tickets you have a slip to fill out with the numbers that you want purchased on them. But this woman wanted hers punched in by the cashier. When the cashier punched them in for her her total was more than she expected it to be so she refused to pay and the cashier called the police. I heard this lady tell the policeman that she didn't mind paying but why should she pay for something she didn't ask for.
Who do you think is right? The customer or the Cashier?
I feel like there should have been a sign that said put all numbers on play slip.
I looked and I didn't see one. I stayed out of it, after that I didn't ask anymore question. And I left before it was over. The police said he was calling his supervisor.
4 people like this
12 responses
@hildas (3031)
•
9 Nov 08
The customer is always right. I used to work in a shop that used the lottery machines and I refused to fill in any tickets for people. In fact we where not allowed to, for this reason. If you punched in two many tickets, numbers etc it is the cashiers fault. She should not even of phoned the Police, as she must know it was her own fault. She should be charged for the extra ticket/numbers as it was here doing. I think this is awful she did this in the first place, even if she was doing the women a favour by filling them in for her, she should know that it was her own fault. The cashier and the store is liable for this.
@Isabellas2007 (192)
• United States
9 Nov 08
I would have to side with both of them. The cashier could void out the purchase and then require the customer to fill out the slip before reissuing the tickets. That would have been the easiest solution without having to get the police involved.
@ronaldinu (12422)
• Malta
9 Nov 08
I blame the customer. She should have checked beforehand. It's not the cashiers fault that the customer did not have enough money to pay for the stuff. However I do think that it could have been dealt more tactfully by the supermarket manager.
© ronaldinu 2008
1 person likes this
@Grandmaof2 (7579)
• Canada
9 Nov 08
This is a two sided question I guess. |I think it's obvious that if you buy somnething or ask for it to be done this way obviously you need to pay for it. I can see why the cashier called the police. That ticket was registered through the terminal and someone has to pay for it, and obviously the cashier wasn't responsible for paying. This will come down to the customers side of the story, the cashiers side of the story, then the truth. I'm sure the customer should pay being she asked the cashier to ring the ticket in. The very few times I do buy a ticket that's how I buy it. I ask for a quick pick. The machine picks your numbers and you pay the cashier. Sounds like the customer was being miserable.
1 person likes this
@lilybug (21107)
• United States
9 Nov 08
Most of the place around here have a sign up that say the numbers have to be on a play slip. They will not punch in the numbers. The customer pay for the tickets that she asked for, but I would not have called the police if I was the cashier. If the cashier messed up and put in numbers the lady did not ask for then it would be the cashiers fault. I would have not given the woman the tickets and been done with it. At the same time, I know in Missouri you cannot void a lot of those tickets out, so the cashier would have to get someone else to buy them or her drawer would be short.
1 person likes this
@tamarafireheart (15384)
•
9 Nov 08
Hi Chevee,
In that case there were no signs up so I agree with the customer, I have not bought a lottery ticket for many years so i don;t know how it all works now. Love & hugs
Tamara
1 person likes this
@ShepherdSpy (8544)
• Omagh, Northern Ireland
10 Nov 08
I've never seen this manual entry of a series of lottery numbers on a lottery terminal before..the UK and Irish lotteries that I've used both use a computer read play slip where you fill in the 6 numbers in each play panel you want to use-you pay a set amount per panel,so it's straightforward to work out how many panels you want to play/pay for..and you hand over the money before you get your ticket!
We have a "Lucky dip" function too,that I've used before for a single randomly printed ticket that you don't need a playslip for,but they only print one set of numbers at a time..
If the customer wanted the set of numbers She chose,She should have made sure She had enough money with her to pay before having the cashier process them,especially if the number selections went "live" after entry.. "You don't pay,you don't play"!
@fifileigh (3615)
• United States
11 Nov 08
was the customer an old bag lady that didnt have money in the first place and was hoping this would provide some income for her?
i thought u had to pay for the tickets first, then punch it and see if u won...but i never really tried anyway...
@ANTIQUELADY (36440)
• United States
9 Nov 08
"everybody" should have to work for the public at least once in their life. i don't know anything about lottery tickets, have bought very few in my lifetime.
@6precious102 (4043)
• United States
10 Nov 08
Since the customer asked the cashier to punch the numbers in for her, I think the customer got what she asked for and should pay for what she got.
@AndrewFreyne (6281)
• United Kingdom
10 Nov 08
That sounds like a very difficult area for me. I suppose that the customer was wrong as she asked the cashier to input the numbers in the first place. Is it possible that a mistake was made by the cashier? If so, the cashier was definitely in the wrong and overstepped the mark in my view. The general view is though that the customer is always right. Andrew
