Is the saying "CUSTOMERS ARE ALWAYS RIGHT EVEN IF THEY'RE WRONG" right?

I think the quote was put in place to keep you calm. Becaue personally customer or not no one has a right to cuss out anoter person. Especially if the other prson can't give them the information and needs to place them on hold to get them the information or pass them on to the correct person. As for this lady is probably good she hung up if she would of called me I would of hung up on her and said oops later if she called back I guess we had a bad connection.

In my opinion that saying only exists because no buisness would disrespect or tell a customer their wrong because that would probly turn away buisness. zhaychel if i were you i would have traced the call and smacked her lol. I dont know why she would call you stupid for no reason lol that was really rude. Good luck with your future customers :p

haha.. In the situation and being in the customer related industry, the customers will always be right no matter how wrong they are.. WHy?? Because they are the ones to give us business, and thus, we have to set a good example of being a customer service personnel.. ANd most of the times, these type of so called 'right customers' actually belongs to the same field as us, and they are just using us as their venting tools, when they have just faced the same problem at work.. ANd when the same thing happens to us, we will sort of do the same things when we cant hold it back anymore.. lol =D It's a cycle u see ^_^ And it's always the easiest to be scolding or insulting ple like us, because we cant fight back as long as we are in uniform.. lol

I syampathize with your experience.Some customers attitude really so poor?However,today is buyer's market,we are in a disadvantaged position.So we only to swallow the customers bad attitude.

Having over 15 years of retail experience. I completely understand how you feel. Unfortunately there are some very awful pepople out there. I once had a woman throw a pair of shoes at me for being unable to return them. It was against store policy. I had also explain the policy to her when she had orginally purchased them. I've also been accused of being a racist because i wouldn't let a lady into the fitting room with more items than allowed. Oh I have plently more stories of awful customers and the nicer i was the worse they always got. You can only be as pleasant as you can somethings are beyond your control. Don't take it personal. Or try not to its hard sometimes especially when the customers are rude and nasty. I just tried to remember they've probably never worked in customer service and usually are having a bad day in general.

That quote is supposed to be a standard for customer service. It's supposed to keep you, the customer service rep, calm. A reminder that your job is on the line, maybe not because you might get fired due to a bad reaction but because an irate customer will take his or her business elsewhere and tell ten people about how rude you were. Those people in turn will relate the story to ten more people, each!... you can see the snowball effect and how the business might suffer. Looks like you are doing your job right. Too many don't. I have had rude reps on the phone where instead of the standard greeting they might as well have said 'Why are you bothering me?!" And customers are starting to go into a phone call expecting to be treated badly, just because customer service has become terrible. Of course that's no excuse for this woman to treat you like that. She may have had a bad day or is generally like that. When I used to do call center work, my way to move on from a call like that was to think about the good calls I had. Usually there are far more nice calls than nasty ones. I have always treated people nicely no matter what they threw at my head. At the end because of this, some even apologized for being rude. Well, and some people are just nasty people. Can't dwell on that. Just be nice and polite, don't raise your voice, and try to solve the problem to the best of your abilities. That's the only way to remain a good person in a job like that anyway. I think the quote is reminding you of that as well;) Hope you never have to deal with a rude person again in your life;)

I don't believe that saying and don't live by it. I refuse to be treated badly by anyone, even if it is a paying customer. People can handle situations in a tactful manner and don't have to choose to be rude about it. If they feel the need to be rude I would simply hang up or end the conversation. I don't deserve to be treated with disrespect and if they feel the need to stoop to that level then they can take up the matter with someone else.

As the other two posts stated, you were clearly doing your job correctly. Some customers are complainers, some are whiners, and hey, some are nice. A lot of times, people call up customer service frustrated and ready to vent their anger on the first person they speak to. They open up their bill and see some charge they don't agree with, whatever...it happens. But you were in the right. You passively tried to talk to the woman and she just hung up. You get some of those calls, and you move on... I know that saying that Customers Are Always Right, but reality check, a lot of the times we are not. Customers may be confused, and they may question things, but that doesn't mean that in the end they are correct. I don't think that phrase applies in all situations, but always try and have patience with the customer, and vice versa.

No, it isn't right, but if you work somewhere which uses this rule, you have to abide by it. Actually, I don't agree with the reason for having it as a way of keeping the CSR calm. Rather, it's to keep from losing customers, for whatever reason. You lose one, and the potential of losing more rises, by word of mouth. Even if the customer is wrong. This rule is most definitely abused. I worked in retail once, and a customer, obviously knowing this rule, returned a pair of shoes that were very well-worn. If it were up to me, I'd have rejected it. As the store enforced this, I had to give her her money back. Felt really bad about that.

I hate that saying. Though I am working in a customer service, I really hate that saying. Customers are not God. If they are wrong, they're wrong.

No, I never really believed much that customers are always right because some use those words just to make some excuses especially when something wrong happened to their product mainly coz of their own fault.

since the person doesnt really know you personally, dont take her negative comments about you personally... as customer-oriented people, just let them say what they want to say, maybe they were experiencing bad things. and after you hung up the phone, you would always know that you are not the person she called you... well, atleast you know you did the right thing and you were polite to her. and you know that she did wrong... so i guess, it doesnt mean that when customers say bad things about the service or the staff, it doesnt make them right...

No!It is for customers who are unable to understand the situation in the first attempt.They are to be convinced with little more effort and are expected to be thankful towards it.For rude people like you faced,it never suits.

The saying is for the employers to have the employees keep in mind, that no matter what, you should be calm, and patient with the customer, even if they have made a mistake, and that you should help them fix whatever is wrong. But in your case, when customers start being rude even after being explained to, I think it crosses the line between a misunderstanding and just plain rudeness.