call center industry

I used to work in a call center. It may not be as tough and as complicated as compared to the other jobs but the risk of getting burnt out is high since this is quite a routine. You keep on saying almost saying the same thing, hearing almost the same questions to the point of not exerting too much effort to come up with a satisfying resolution. You must also be aware of what you say over the phone because your calls get monitored for quality assurance which affects your call performance, grades, and affects your bonus and even your annual appraisal. If there's something challenging about this, it would be the fact that you try to keep your cool, patient and polite tone even if you get irate callers and customers. Communication skills is a must for you to elaborate what needs to be elaborated and explain policies, standards, product info in an articulate manner. Over all, the working environment is a good one. I miss my call center days. :)

I used to be a telephone operator for years and I know what a tough job it is, and I was in an area where people would call us for call connections, to find out numbers or to find out why their phone was not working and we still had very rude people so I can imagine what some call centre operators get when they are the ones calling people if that is the sort of thing you are doing...I wish you well in your job...