Anyone ever have this problem?

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Ok, last night my mother went to the hospital because she was in a extreme pain. well we called the Ambulance for her. My mom takes a lot of medication and has a lot of medical problems, she always has from what I can remember. Well when they arrived, they first acted like they did not want to take her and then gathered up a bit of a malfunction or whatever you want to call it because they had to take her down steps. Well, they broke two steps on our outside steps by slamming down the chair thing they had her in(which I helped to get her in, because the guy was just letting her stand there knowing that she could barely walk.)One of the other crew members made a little comment and taking a painkiller and then chasing it with a anti-biotic. And apparently they thought it was funny. I can say this much, the hospital treatment she got was above and beyond I thought compared to the actions of the ambulance crew. and least the volunteers that came to help carry her down the stairs were nice. If you don't have the compassion or and sense of emotion for someone who might be in pain or the multiple amounts of things that they have to deal with then you should not be doing that line of work. Most of that was some stress and anger release, but feel free to comment.