What is Excellent Customer Service?

When I first started work I had a job that giving customer service was the no.1 priority and it was great going to work I always came home thinking I achieved something, then it all became a money thing and time was all they cared about, they made it so stressfull a lot of people could not cope, it wasn't a happy place to be anymore and as far as I am concerned it was the customers that lost out most of all...