How do you manage a buyer's expectation?

Ebay has gotten so out of hand with complaints and cheats. It's on both sides of the fence. I pretty much gave up on it. Anyhow, not knowing the exact complaint nor your description of the item, it's hard to pass judgment. Although you might have stated that the item is used, there are of course degrees of 'used'. If you simply describe the item as used, most buyers expect 'gently used' as in the item has been used but doesn't have major scratches and dents, broken off pieces... well you get the picture. Anyhow, if you described the item properly, you shouldn't have a problem with the complaint process at ebay. If this is negative feedback, well I heard you can't put a defense statement down anymore. That's bad but if it is just one in an otherwise positive profile, people won't stay away from your auctions. People know that there is always somebody who'll complain no matter what.

In this 'I can get it for 20 cents less at ***mart' society that we live and operate in, you WILL NOT PLEASE EVERYONE. Plain and simple. You could give it to them for free, ship it for free at your expense, and they will still complain. "It isn't new like you said", even when it is listed as USED and even stated in the description, or "It is scratched and has been damaged", when the description says exactly that, but yet it works fine. Pictures, and more pitures will tell the story. I know, because I used to sell a lot on ebay. But because of the way ebay lets the buyers get away with murder (murdering an ebay seller), I quit. It isn't worth it too me. But I wish you luck.

eBay has gotten so much more challenging and competitive than it was when I first started using it about ten years ago. I try to point out things of importance when I am listing things for sale on eBay. I also tell people if they want more pictures to please email me and let me know. If a buyer is concerned, they should always ask for more pictures when purchasing something, especially when it is a used item. I have had people call items they have bought from me cheap. Well, that's why it isn't very expensive. LOL Good luck to you in your online ventures, and have a great day!