Is it all about bureaucracy?

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Few weeks ago i have been removed in antoher department in a company i've been working for. The place of department is in other part of building. I've been removed in order to help and find a solution for a complaint problem in their department, so it means the poeple there need me to work together with them to solve the problem. To support my job, i have to have a card for my id, access to use some facilities like computer, phone call and others . I have applied and filled a form for asking the card. But until now, i have not got the card, so it means i can't work and move skilful and fast because this card reason. Is it all about bureaucracy or something else? And how to be a proffesional person if you were me?