Post Office Employee Always Complains To Me About Other Employee

United States
January 2, 2009 5:12pm CST
I sell online, so I tend to go to my local post office often. Enough to where most of the postal clerks know me. I'm always pleasant and they're always helpful, but lately I'm having this problem with one clerk. Every time I get this particular clerk these days, she starts to complain to me about another postal clerk, who happens to be a friend of mine. I don't answer and I don't tell my friend, I'll call my friend here L., because I know this would only hurt L. I know the clerk in question, the one who complains about my friend, is close with the supervisor there at the p.o. and usually takes up for Ms. Contantly Complaining, but this is getting old. Also, two days ago I was dealing with my friend L. in the p.o. there and she was upset because she had just received news only 10 minutes before that her cousin had died in a car wreck and she was trying to get stuff closed up so she could leave. Ms. Always Complaining, seeing us talk while L. was working, started saying in a loud voice, "I wish I had a way to make them shut up down there so I could get this line moving faster." Although L. was taking care of my packages while we spoke, she wasn't hesitating in any way, but just did her job as she talked (she's been there over 20 years so could do this job in her sleep) and because she was busy she didn't hear the complaining clerk. But I did. Then yesterday I was asking yet another clerk at this p.o. about sending out an expensive package and I wanted the buyer to sign for it. Ms. Always Complaining, ignoring her customer, started hollering over telling the postal clerk who was helping me what to do...and her information was wrong. This has happened several times when I've been talking to another clerk there and Ms. Always Complaining stops whatever she's doing with her own customer to yell over and answer the question, and usually just causes a lot of confusion that isn't necessary. She does this all the time, with myself as well as with other customers. The other postal clerks seem a little intimidated and don't answer her, but my friend, who is the postal clerk, will tell her to keep quiet and mind her own business, that she, L., knows what she's doing and doesn't really need the help of Ms. Always Complaining. I think that's why she hates my friend so much. Another thing is I usually get $20 back per week, just to avoid ATM fees. No one else ever says anything about this, but if I get Ms. Always Complaining and I don't ask for the $20 she says, in a very loud voice, "You're not asking for some cash back today? What's wrong, did you win the lottery or something?" Actually, Ms. Always Complaining is one of those temporary workers the p.o. moves about to fill in spots where they're needed. This p.o. has been short of personnel for some time so she's been filling in a while, but she will eventually go elsewhere. That's the main reason I've just been trying to ignore her. This p.o. is close to me, they take good care of my packages and, except for her, it's a very pleasant environment usually. Today, though, when I went in, I'm even pleasant to Ms. Always Complaining, I got her again and, just being pleasant, I asked if she'd had a good Christmas. She said yes, pleasantly, and then added, kind of mean, that she was taking a trip in 2 weeks and "leaving the others to cope with my buddy and she was looking forward to not having to do that for a while." And then, of course, when I didn't ask for cash back, she made her usual loud remark about that. Sigh..this is really getting old. If she has a problem with another postal employee, I can't imagine why she's not dealing directly with that employee and leaving me, the customer, out of all this. I find her behavior very unprofessional and I'm finally thinking I need to just register a complaint with her supervisor. I had to do that a few years ago when this woman was filling in as well there and decided it wasn't in the postal employees job descriptions to take in packages that already have postage attached, so the supervisor decided we could no longer drop those off at that p.o. unless they would fit in the mailbox outside. What nonsense! I called the p.o. headquaters in D.C. and filed a complaint and that stopped that silliness in its tracks. Still, I know the woman will eventually be gone. It's out of my way but I could just use another p.o. until she is gone. (I can't afford those online postal programs where you pay monthly and print the postage online at home.) I like the supervisor in question here, but she does tend to stick up for Ms. Always Complaining a lot. So I'm wondering if a complaint here will even do any good, since I don't really want to go to the D.C. complaint route again. If I did so the woman might lose her job and times are too hard for anyone to lose her or his job, but I have complained about this woman once already with them. So what would you do? I feel like I ought to complain because I feel I'm being treated shabbily by this lady, but is a complaint at this state really worth it? What do you think?
4 responses
@zhuuraan (961)
• United States
3 Jan 09
You've taken it a lot farther than I would. I would complain to teh supervisor and if that doesn't help, yes call corporate headquarters. At this point I wouldn't care if she lost her job. I know that sounds harsh, but she is in the customer service industry and she has pretty well violated every existing guideline for customer service. She doesn't deserve her job and if you think about it, if she got canned, it'd leave a spot open for someone else more deserving of the job and more pleasant, and who is already struggling in the current economy to get a position there. Still, I don't consider the economy when complaining about someone. If they screw up, especially as bad as that, I will take it over their head, and if necessary over their supervisor's ehad. Definitely complain. You should not have to be inconvenienced just so you don't have to deal with that witch!
• United States
3 Jan 09
You know, that's a very good thought I haven't thought of. You're absolutely right. If this lady should lose her job over another complaint, and I never realized it before but after these responses on mylot I've realized she probably already has several against her, then it might make way for a really good employee who needs a job now. Yes, why should I put up with this. The concensus thus far has been to complain and that's just what I plan to do this Monday morning. And I also think you're right, that in if the supervisor can't do something then the manager probably can. Thanks for your response and help here. I do appreciate it.
@cutepenguin (6431)
• Canada
3 Jan 09
I think you should complain. This is clearly a pattern of behavior, not just a one time oversight or mistake. It's remarkably rude to comment about your getting money back or not, it's very rude to comment about how other people are doing their jobs when they are doing their jobs just fine, and she's just, well, rude.
• United States
3 Jan 09
Yes, I totally agree with you and since the total concensus here is to file a complaint that is what I've decided to do. I never thought of it before, but you and others are right I'm sure, that this is a pattern of behavior. So chances are good she's had complaints against her before now. And I shouldn't have to put up with this silly rude behavior from her just because I like to use this post office because it's on my way during the day. And I shouldn't have to go out of my way just to avoid this woman. Your response, and others, have been truly helpful during what had and has become a stressful situation for me, so I really appreciate yours and others' help here. Thank you.
@coffeebreak (17798)
• United States
3 Jan 09
Hard one to call. Maybe write an annomoyus letter and drop it to the post master of that office. Do it a couple times and change your handwritting and he will think it is multiple people! Can you let others go ahead of you if she is the one that will be waiting on you? My problem is the other side .... SLOW AND RUDE! My gosh the lines are always long unless you get there at 7:30am when they open. THe lobby is packed full of people and there are only 2 maybe 3 clerks working on a good day. It is no surprise to literally wait minimum 1/2 hour for a clerk's help.
@opalina143 (1240)
• Morristown, New Jersey
2 Jan 09
I really think you should complain. I mean, she is really out of line. It's not like she was rude or complaining once, she's like it every time. It's not like she had a bad day, she has a whole pattern of being difficult. I'm sure that so many of the people there are having problems with her, and would probably be grateful if you complained. Honestly, if any employee is making things uncomfortable or difficult for you, the management has to know about it. The customer comes first, and you have a right, as a good and loyal customer, to be treated in a way that makes you comfortable, and this woman is making a miserable situation for you and everyone else. She's probably making things miserable for everyone. I think you should say something to management. You have every right to, and every reason to. I know how you feel. I hate to make trouble, or complain too. I don't even tell the waitress when she brings the wrong food to me,m ost of the time. But you really should file a complaint, I think you are justified in doing that.
• United States
2 Jan 09
You make a lot of sense, and I'm thinking that you're right. Whether it will do any good or not to go to her supervisor, I'm thinking I should give it a try. After all, I've no idea how long this woman is going to be at this p.o. and you're absolutely correct..she really has no right to do any of this. And I never thought of that, if she's giving me a hard time there are probably others who want to complain as well, or maybe they have already. Thanks for your response. It's a big help.