What do you think about

Hello, and thank you for responding to my discussion. I do see many major corporations moving their customer service departments oversees, and agree that saving money is their motivation. However, when I have a problem with their product, and have to call them, I truly don't appreciate the manner in which I am spoken to. Often times, they don't even let me talk, and they have the attitude that the important thing is that they talk. It's been so frustrating, and not helpful at all. Most of the time, I just hang up out of frustration, and put my head into my problem. Eventually I come up with the solution myself, or I surf the internet, and wala the answer was the the whole time. It's so amazing what you can find online these days. So when you run into trouble communicating with the customer service departments you have to call, what alternatives have you used.

You might have been talking to a call center in India. I used to work for a call center that outsourced some of its calls to Indian call centers. They are usually trained to tell people that they're located somewhere in the US and they usually do so by giving a vague location like, "We're located in California," or "We're located in Nevada." I'm confused about how Jack in the Box could outsource drive-through orders, though. How would that even make sense to do that? It would be more time-consuming and expensive because you'd be paying more people to do the same job.

OMG!!! I had no idea it was that bad!!! I'm definately working too much! In relation to your laptop, if they said they were in California, they are probably Hispanics hired primarily to handle Spanish speaking callers. That doesn't do much for use who need help in English. Explain how Jack in the Box can outsource it's drive thru. I just can't wrap my brain around that one. More and more, the businesses in the US we enter are owned by foreigners. Not only do they not speak or understand English very well, but they also think themselves much more superior to us that they look down their noses at us. Each time I enter one of these establishments, I can feel their hatred of me. I may be reading more into it, but I learned long ago to listen to my instincts. I for one do not need their services enough to stay and do business with these typed of business people. These are the very same individuals who can come into our country, get loans, health care, tax breaks, social security benefits, welfare benefits and just about any other benefit this country has to offer where we, who live here and pay taxes get the door slammed in our face when we fall on hard times. There is less and less true justice in this, the country I was born and raised in.

True, and thus the whole reason for bringing this up. We, the consumer are the backbone of any company. And, any company interested in surviving, should be interested in repeat business. Outsourcing our jobs overseas has only put the final naile in our economic coffins. Taking care of our families is getting harder, and harder to do. Big business, and the government that allows them to do what they are doing really needs to accept they are to blame. They are so greedy, and only think of their own bottom lines. That mentality is bring our country to ruin. What can we, as tax paying American citizens do to make these idiots see what they have done?

Exactly! That's what I'm talking about. If more of us stopped doing business with these types of business, even if for just this reason, they we may be helping our fellow citizens right back into the very jobs that were taken away from them. I do understand the system you speak of for the hard of hearing. I'm in customer service and have taken many such calls myself. The kicker with that service is that MANY MANY scam artists are now using them to scam business owners out of products, and services. Some people are just sleeze bags. How low will people go for the mighty dollar?

Hi sudalunts and thank you for your message. I agree whole heartedly, and your experience is EXACTLY what I'm talking about. These are companies we do business with in some way or another, yet they take our jobs overseas so they don't have to pay the taxes involved of doing business in our country. Unfortunately, in doing so they are forcing us to speak with people who due to the lack of commanding the english language, they use words out of context, thus makes them sound rude. I know it's not intentional, but if we spoke to our employers customers that way, we would be out of a job! When that happens, the word changes the tone, and meaning of what they are trying to say. I personally, am slowly getting away from businesses that engage in moving their customer services overseas. I would much rather deal with companies here in the US, who know how to use the English language. Our economy is in big trouble, and I feel it's in large part due to them trying to save money by taking our jobs overseas. Maybe if they weren't so greedy, their companies would be much more successful. Thanks again....

OMG!!! You are too funny!!! Thank you, thank you, thank you. I'll try to remember that!