What will you do if you have sold something only to find out...

Hi there modstar, I think you are a good salesman. I understand completely through a sales think and It is important to make our customer have a good memory impression of us and what we sale. Be patient, you are in the right way. happy posting always , oxox'dian from bali island.

I think that shows great character on your part. Don't question doing the right thing. Your mind will rest easier knowing you stood on your good ethics.

Well, you did the right thing. After all if you place yourself on his side, I think you would also complain and hope that the thing you bought should be something that is worth what you pay for. That shows that you are a person that can be trusted and that you are such a professional entrepreneur. Best to you!

Ahh! I just hate those kind of buyers! I have several times on Ebay, but one time I have sold a top on Ebay, and after item received by the buyer, she told me that the item has some linings to be sewed. I was like, gosh this girl complains about the item that I have already stated on my post that the item is no longer used in a long time and might have neede some sewing, and not so a big deal I only sold the item for 90 bucks PHP (less than 2USD). Well just to stay away with the all sh'ts (sorry for the word) and being all nice, I told her I can give her whole refund but she should send the item back at her own expense. Well she did agree, I'm glad she didn't maked a big deal out of it. So going back to your story, you did make a good choice, I mean items that are sold online and not tested (usually for used items) are at their own risk, and they should know about it already, but anyway, you're still all nice and wonderful seller. I hope things will be okay.

Yes, I think you made the right decision. Though it may not be expected of you, your assisting him will win you goodwill from him and from his friends. That will generate more business. So a 30-minute or so "bother" with a customer will eventually pay back in transactions from persons referred to you by him. Of course, if it's not really working, then you will be able to find out why and can replace the merchandise. If it is working, you can teach the customer how it's done.

Of course you definitely made the right choice. The legal choice and the ethical choice are not always the same. I favor making ethically correct choices when legal guidelines are ambiguous, and sometimes even when it means going against the letter of the law. The integrity you give to such a dilemma will positively influence him and others he knows, so he'll be more likely to behave with integrity when such a dilemma confronts him one day, and so on. It's through these personal, individual acts of integrity that we build character as a nation and a species. Well done!

I am a salesman too in medicine too and i really understand your side of view. i mean we should trade customer like "kings" and sometimes things turn into something unexpected. And that we should deal right away. My customer sometimes call me and ask about something else beside the product i sala . LOL and of course, customer is a king so i just follow the water flow. ;D

Well, you could have fixed the problem before it aroused by testing it with him before you gave it to him in the first place. I mean, if it's a videocard, you could have had him test it in your home or some computer shop before closing the sale. But since it's already done, then you can't do anything about it but to risk being taken advantage of. First, he could be lying and be bringing along another one that doesn't actually work, thus ripping you off. But, if you have proof that he's taking along that same videocard then you're safe. Whew.. it's tough, right? But you're not really wrong with what you're doing. The best thing about sales is the after sales service.

I'd tell him to bring it back - test it and if it still worked then its an issue with his computer and id consider refunding part of the money if he insisted but not the whole amount if it wasnt the components issue.

I think you are doing the right thing, unless you had made it clear that you take no responsibilty after the card has exchanged hands. There should have been something in writing. On the other hand the guy may be a scammer. If I were in your position I would try to go to his place and see for myself what happens when the card is in his computer. In severall cases that I personally dealt with the video/graphics card were not inserted properly. This could also be the case because there are people who in their excitement forget to do simple things properly. all the best, rosdimy

i think you did the right thing and gave the right advice if distance or travelling is not a problem and are you selling him an used graphic card or new card? for a used card, i think you should convinced or have evidence to show that the card was in working order before passing it to him and i think that would resolve the matter cos if he was the one who mishandle and damage it then he cannot blame anybody. However, if the card is new, then a 1 for 1 replacement would resolve the problem and since the item is in warranty. But whatever it is, it is right of you to test the card in his presence to make sure that you do not sell him a faulty card in the 1st place

Hello modstar! Well you made the right choice. You sold it and it's your responsibility to ensure that you give the quality to your costumer. Leaving him is very rude and you don't want it to happen to you, don't you?

Yes, you made the right choice, in all fairness. Once you test it to prove that it works her will know that you've kept your end of the bargain. He will then have a choice to fix his computer or to resell the card. What you will have to decide is if you will refund his money if he asks, less any shipping and time/money spent to transact the sale. Good luck!

I think you most definately made the right choice...I find its better for everyone if when an issue or possible issue arises the parties involved work together to get to the bottom of it

I think it was nice of you to try to help him with his problem. I would have done the same thing because I want my seller to be as accommodating when i buy something