Do you still frequent businesses that provide poor customer service?

Actually it is because of competition that consumers have the upper hand whenever they are out shopping for any particular item. A lot of these large department stores are literally running of repeat customers because of the poor service the started out providing and no one in the management area got a clue that good service along with a good quality product will mean repeat happy customers! The reason why there is so much competition is some of the unhappy customers from those huge chains, get so p/o'd that they decide to start a small business, and they actually train their staff on the vitality of good customer service from the start to the end. That is the reason why, we have a bunch of small businesses around the world today. The Mom and Pop design clothing shop may do a lot better than the Macy's of the world today. That is just my opinion, although it doesn't matter one bit. Thanks for your input.

You drive home a very good point. But now Redbox has given Netflix a run for the money. NewRelease has as well now that I think of it. The good thing about REDBOX is they give out free rental codes every Monday, some months on Monday and Wednesday.

You're right. In some areas competition does produce better customer service. But note the organizations I mentioned. How many cell phone providers are there in the country? Five, maybe? That's not competition. It allows for a certain level of bullying the consumer. What about credit cards? There's tons, but how many different banks? MasterCard, Visa are the two primary cards out there. I don't see a lot of improvements in customer service there. What about cable companies? Those are monopolies and even the appearance of satellite, it has not done much to stifle the strangle-hold the companies have on their customers. However, to maintain the technology theme, look at video rentals. NetFlix has forced Blockbuster to change their M.O. and the consumer wins out. Whether competition benefits the individual depends a great deal on where that individual is. There are some places, even in this great nation, where a consumer has no choice but deal with what they get, whether it's good or bad.

I usually hate to complain about service unless it is absolutely a serious matter that should not be overlooked at all. Wow that certainly sounds like a company worth doing business with. You should probably own some stock in such a company. It would appear they have a lot of business sense! Serendipity ~ is the effect by which one accidentally discovers something fortunate, especially while looking for something else entirely. Not quite sure if you were looking for something entirely different from what you did find with the messengerial service company, that you have been with for all of this time. Maybe ~ blessed, is a term I would used instead! Thanks for your response!

Yeah, if it is a restaurant, you had better not return to it or else the waiter/waitress might do something to your food if you decided not to leave them a tip; even though they provided very poor service.

I didn't expect for anyone to actually agree with my method of operating.

I agree. Thanks for your input.

Good to see someone else shares my same views and thoughts. Kudos, and welcome to mylot.