Is anybody familiar with take the globe ptc?

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We have an account with TAKE THE GLOBE.COM ptc site and up to now we still haven't receive the amount that we tried to cash out once we reach the maximum payout! Every time I try to log in, an error message shows "Login incorrecto" when in fact all the information I was typing was correct! It really is frustrating! We also have an account with THE-BUX.COM and now that we have a balance of $86, whenever we try to surf for ads, it wouldn't add up to our balance! They still haven't send me the cash out I was requesting a couple of months way back! Why do you think this is?