Why Do They Refuse To Be Recorded?
By jenseyedea
@jenseyedea (579)
United States
February 7, 2009 12:36pm CST
Do you ever notice how many companies you call that have a disclaimer right away saying you will be recorded?
Well I have been dealing a lot with Sprint and they have that disclaimer. Well I have spent countless hours trying to get some issues with my phone lines figured out. They just run me around in circles, make promises that they do not deliver on. Well I decided that to tell them because no one could get their story straight, and one rep would say we do something, while the other would say they don't. So I told the rep I was recording the call for my own personal record. He said he could not speak to me because he did not consent. Well I understand it is his right to decline, but come on. If you have nothing to worry about, and you are doing your job...who cares? Well I asked to speak to a supervisor, and they said the same thing. I just find it funny that they can record us and we cannot record them. I guess if we did they would have to be responsible fot what they tell customers and this way they are not. What do you think?
2 people like this
4 responses
@Vladilyich1 (1454)
• Canada
3 Mar 09
I agree that you need to turn the tables on them. This recording nonsense has got to stop. If I can't have my own recording, why should they have theirs?
@twoey68 (13627)
• United States
18 Feb 09
I didn't know that but it does seem unfair. I think I would demand to know which law it is that gives them the right to record you without your consent as well. Unfortunately companies do just what they want regardless of what you want. The same thing happens to the Social Security number...ppl ask for it all the time, even when they don't need it and if you refuse they refuse to do business with you.
[b]~~AT PEACE WITHIN~~
**STAND STRONG IN YOUR BELIEFS**[/b]
@dmrone (746)
• United States
7 Feb 09
They can record you, but you can ask for the name of the person you are talking to. Write it down, write down what this person tells you, write down what department this person works in, and after you are finished with this person ask to speak to the supervisor over them to confirm what you have been told is the truth, then if you continue to have problems call back and ask to speak to the supervisors supervisor, and fill them in.
@katsalot1 (1618)
•
7 Feb 09
It's definitely wrong isn't it. You get a message at the beginning of a call saying something like 'this call may be recorded for training purposes', but they don't offer you the option of saying no do they?
