Pizzahut: My Husband Filed A Complaint And They Replied Most Graciously

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Pizzahut has been one of my favorite pizza restaurants since I moved from brooklyn, New York to Lexington, Kentucky. I don't think I need to tell you why the weren't my favorite back in Brooklyn lol. However, they rose even higher in my estimation most recently, when my husband filed an online complaint against one of their restaurants here in Lexington, Ky. My husband filed a complaint because we ordered online and ask for our order to be delivered. However, shortly afterwards we recieved a call from them stating that we were not in their delivery area (which we thought was extremely weird considering they were about five blocks away from us). The employee then said that they were sending our order to a restaurant which was in our delivering area. The restaurant was actually further away than their restaurant was to us. So, a few minutes later we recieved a call from that restaurant and they said that we weren't in their area either. So, my husband called back the original restaurant and asked him what was going on and what he was going to do about it. The man proceeded to argue with my husband about the us being in his delivering area, which we knew that we had to be, considering the closeness of the restaurant to our home. In any case, my husband hung up the phone and continued to file an online complaint against him and his restaurant. Not only did they call us back immediately that evening (and the complaint had been filed around 9:30pm too!)but they gave us half off our order that night as well. Plus, the next day someone from their main offices called us and they gave us $20 in credit. It was amazing how fast they responded to our complaint and it really made them rise in my estimation of them. I think more restaurants need to handle their complaints and treat their customers as they did us. It's so commendable...