"Your welcome for the business"

I hate when people are rude when it's their job to provide good customer service. Sometimes it is so difficult to find pleasant people who know how to provide good customer service, so when I see that, I certainly do appreciate it.

I only say something when someones been extra rude - more likely to make a written complaint in that case than to actually say something. I will say that I'm not interested in selling things - that isnt my job mine is to fix things however when my co-worker who is the sales person is busy i do try to help and be nice about it and not all i dont want to be bothered. I am however lacking knowledge about what we can order and I'm upfront about that saying that you have to talk to my co-worker about that sort of thing.

I feel that as long as the person is upfront about the fact that, that is not their department and they are filling in, that you should never get mad at the person. Just be glad someone is filling in and waiting on you. You seem like a good person to have, not many people will help out like that. The most common saying is its not my job. I use to work in the retail world but got tired of rude customers.

I felt a tad offended...not enough to be rude or angry...just enough that i was confused by her behaviour. Especially since i tried to be nice and even said since there was a semi in front of the building she could park to the side in the employee parking when she came in about parking before buying a computer.

I've gotten that impression of her before - she works for the place that does taxes here I had mine done there once and never went back. I'm capable of doing mine myself for way less than 80 dollars!

I generally dont have to deal with them I'm not a people person but i do know how to play nice when i have to. I tend to be the one in the back room fixing everything that comes in. Rarely ever poking my head out of the cave!

It is tough! I feel torn sometimes - do i answer the phone or don't i...people swing both ways about phones and rudeness...some think (like i do) its rude to answer the phone while serving a customer and other think its rude to let it go to the machine...and even others think its rude to answer then put them on hold. She did come back later on to buy something else.

let's put it this way, there are some people you can never please. my rule of thumb when choosing between the ringing phone and the customer standing in front of you is to say excuse me a minute to the customer, answer the phone and politely tell the caller to hold on. giving good customer service is tough. you sound like you care and unfortunately not a lot of customer service people do anymore. you are probably underpaid and doing more than one job. hang in there!!

No other place to go...technically thats true in town here - unless you want to drive 2 hours or order online we ARE the only place in town to buy computers. Either way she did have alternatives. I've never said it either. I have told people what i think of their service if its poor but i say it right out not in a cryptic or sarcastic tone or leaving them to wonder.

Oddly enough she was back about 2 hours after and didnt say the same thing. Confusing. There are some strange ones out there!

I admit that when its really busy i forget if I've said thank you but..it wasnt busy at the time and I always try to make a point of saying thank you and have a nice day or have a good weekend...Try to make people feel welcome to come back. I hate being treated badly in stores so i try not to do it myself. I know how much i hate when a cashier answers the phone and chats with someone when I'm there trying to pay so I always either ask if a customer minds if i answer the phone (if they dont mind i answer and let them know I'll return their call or ask them to hold) or let it go the the machine and return the call after they have left. I feel if someones made the effort to drive into town and come in they deserve my full attention.

I've heard and said thank you for the business before too..this one was a new one to me! I will be honest and say i have a hard time faking nice!

I hope thats the case. We've done business with the company she works for before.

Drives me wacko the ruder people are the less i want to deal with them and I'm not someone who wants to deal with people to begin with - I'm not a sales person I'm the person in the back room fixing things only to pop my head out of my cave when theres a ton of people and the sales girl is swamped...or on holidays.