Inbound or Outbound, which do you prefer?

I have worked in a call center before like you. My first call center was an outbound and we call customers to offer them websites so it is an outbound work. Then after 2 months, I was transferred in the customer service department where I became one of those who process customer's credit cards and charge them for what they bought. So I only got the chance to talk to customer who had accounts with us. I stayed in that company for one and a half year. After that, I resigned. I applied in another call center and I stayed there for 6 months. I was hired as a technical support representative then I received inbound calls. Now I am just at home after I got married and now have a five month old baby boy. My husband is the only one working. Basing on my experience, I think it is better to be in an inbound call center. Reasons include your chance to rest when there is no call on queue. I noticed that when I was still in sales (outbound) I was always forced to keep on calling constantly and the people there are greedy. My co-workers are whom I am talking about. They want you to make a sale everyday and the pressure is too much to that point that they even shout in the floor. It was a very unprofessional environment way back then. You also get the chance to talk to irate customer who complain why you are calling and almost 95% are not interested with what you are calling. The rest includes voice mails, owner unavailable, wrong number, number included in the DNC (Do not call) list and reason goes on and on... In an inbound call center, I felt more secured because our service is what the customer needs. Since they are the ones calling you most likely they will talk to you in a nice way, then will explain what their problem is and they are most of time patient when you put them on hold. In outbound you are the one to be placed on hold and your customer might just play around with you, pretending that he likes what you are offering then just declining at the end. In inbound, the people calling you are already your customers. They need help so they call. You feel more superior because you know how to help them, you can convince them and make them feel better. In outbound you will be the one to feel bad especially when you go home with no sale. Most of my friends and classmates in college prefer inbound as well more than outbound. Again if ever I will apply again, I will look for an inbound account.

I handled the inbound accounts only,I first had expedia travel then I was shifted to AOL (both are inbound customer service), then later on I transferred to another company and sadly I was assigned to a technical account. I prefer to work in inbound accounts even if the customers are abusive. I have no experience with outbound accounts yet.

I think I'd prefer doing outbound calls rather than inbound. It's scarier when you're waiting for a caller to support as they might give you a hard time with their issue or they might be irate at the onset of the call rather than calling a customer to give them feedback about their account. When you're on outbound, you have the chance to organize your thoughts first before calling the customer.

hy i also prefer the outbound process the reason is dat in an outbound call center v get sum tym to relax tooo lol nd nt necessary to dial all tymm......

You know what, I never thought of it in that way. You have do have a point. I have worked in call centers inbound sales and outbound telemarketing. I think I do prefer the outbound as I have control of where the call goes. I will never forget this one Friday,when I was working for this cell phone company this customer cursed me out, he called me every name in the book. I had never been cursed out like that before by a customer. I did quite after that.