How to manage your clients better as a freelancer
By Brenda
@wahmbrenda (141)
United States
March 20, 2009 3:16pm CST
As a freelancer I've noticed that one of my biggest challenges is managing my clients. I don't want so many that I can't provide them with high quality work but I don't want to not have enough and thus not make enough money. Thus, here is what I have found works:
1. I am specific whenever discussing a project.
2. I maintain regular communication. I let them know how things are progressing and if any unforeseen delays arise.
3. I use a ticketing system instead of email because my email box becomes so messy that I waste valuable time searching for important information.
4. I make sure that I have a contract in place with all the project's important details outlined. I also make sure that a downpayment has cleared before I start any work (usually 30% to 50% of the project's total cost.
5. I keep a database with all of my client's contact information in it.
6. I am always professional whenever talking to my clients.
7. My emails all have a signature line with my contact information in it and a link to my online portfolio.
8. Invoices contain my contact information and what I am billing them for.
9. I have 2 email accounts: 1 for new clients and 1 for clients that I'm doing a project for. Both email accounts are answered in a timely fashion.
I hope these things will help someone :D
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