Are you in favor of the call centers to be outsourced in the Asian countries?

That's noted. However, I really believe that big companies nowadays are left with no choice; that's the reason why they decided to outsource their customer support to countries in Asia. Financial crisis is tearing each one of us out. Meanwhile, let me add to that; India and Philippines for me are the leaders in this industry.

Reading through your responses, I began to conclude that the main issue now is Outsourcing. This is not limited to call centers only. When companies in first world countries hire the services of an OFW(Overseas Contract Worker)to work in their respective countries monetary resources of these countries are taken away from them little by little. OFWs work and live the simplest lifestyle as possible in order to send their hard-earned money to their families left in their native home. Imagine if 30% of the US population is composed of OFWs, this would mean that 30% of the countries total asset is taken away from them and distributed to different countries all over the world. True, this is brought by Globalization. I'm seeing, in the near future, "first world" countries will only have this title next to their country name but in truth, in terms of asset and economic standing, we are all equal.

I'm really sorry to hear that your mom is in danger of losing her job because the company she works with opted to outsource its labor in other countries. I will not deny the fact that I'm a Filipino. See the thing is, this is what's confusing me more. Seeing your answers, the room is really divided and both parties do have their own valid point of views. One of you answered that if people in US will no longer have money because of unemployement, who will patronize this companies if spending ability is ceased? However, we have to also consider the fact that these companies are struggling and they have to seek for cheap labor to survive. This is really a sad reality that bites everyone nowadays. I wonder what is really the root cause of this so-called Recession. I hope we all conquer this very hard challenge of time.

I agree with you that outsourcing actually causes people to loose jobs in America. But the sad part is, before the recession, there are a lot of offers given to Americans to be in a position as a call center agent however only a few accepted the offer. People decline even if the rate is 12$ per hour. Imagine, in another country that rate per hour can actually employ 2 agents split the 12 dollars per hour then you have the salary of 2 agents working for your company. Lastly, I agree with you that Filipinos actually speak english very well, this is because it became their second language. They are more friendlier and helpful rather than other people in different countries.Why? It is because they are thankful for the job and they are committed in providing good customer service, they offer empathy if you need them, they offer an ear to listen.. I hope someday this crisis can be resolved in such a way that america and other outsourcing countries could balance the distribution of man power so that all can gain from the call center industry... if that happens then it's not impossible to build utopia..

I'm not sure what recession you are referring to. Are we in a recession? Anyway. I don't know of anyone that would turn down that job if they needed one. Maybe people you know would. There hasn't been a job like that offered around here. If call centers opened up here, and started hiring, I bet there would be lines stretching down the streets. Call centers pay well. Of course they know they can pay a foreigner less.

I dont mind costs being reduced as long as the consumer sees the benefit. What unfortunately tends to happen is the only ones who see the benefit are those who own the company

I don't question the competence of filipinos or any asian race in the call center, for they can be very effective in the performance of their task given the proper trainings..But i do believe that larger companies with multi million up to billions of asset should not outsource their employees specifically the customer service and sales of their department to companies outside their country..But for example if the company has Branches in other countries, their staffs should be from that country. However for the Small companies or Small Enterprise starting up or still trying to establish their income, I think they should be given the option to outsource some of their employees outside their country for them to have the least operating expenses..