Paypal

Ahmednagar, India
April 1, 2009 1:06am CST
I just got a mail from paypal saying that some third party was trying to access my account. so, I have been asked to change my password and my security questions. I have done both instantly. But the problem is that they are asking me to send a copy of my address for proof. I don't have any problem to send it. BUT WHERE TO SEND IT? MY MAIL? If yes, where is the postal address. Where will I find it on paypal? Or just update it like a password? Please help.
3 responses
@mariefe18 (663)
• Philippines
1 Apr 09
I had the same problem a couple of weeks ago and maybe because I used a VCC to verify my account, they asked me to change my password and security question and I did but when I logged in to my account it had limited access and it says that I have to do the verification process. They ask me to upload a proof of address either scanned or through their fax, I was really desperate at that time and I talked to to other members in a forum and one of the got this problem too and he said that I really need to upload the proof of address so that I can withdraw my funds and lift the limits, I was also able to talk to a paypal employee thorough get satisfaction and he said that I really have to upload a scanned proof of address. I sent them a scanned photo ID and a proof of address and after two hours my problem got resolved so I was able to cash out my earnings. I hope I was able to help you by the way if you need to talk to the paypal employee regarding your account I can give you his e-mail. You just have to follow the steps of verification by uploading the files.
@nitin_hec (1096)
• India
1 Apr 09
That email must be a phishing email as paypal never ask for change personal information via email and never send a login link. Did you login via that link or via paypal home page. IF via homepage you are still safe and if not then change your paypal password now.
• United States
1 Apr 09
I'm sorry to say you probably have been scammed and these scammers now have your bank account and/or credit numbers (if you had them linked) So have fun having your identity stolen. PayPal never asks you to change your information or even send them your home address. If I am wrong I am sorry for the scare but most cases this IS true.