I want to know if this is actually RIGHT or not:

This may be a local jurisdictional thing,but I'm confused here..Don't you have to be 16 before being eligible to have a NI Card in the first place? So, If you can buy a scratchcard at 16,what was this cashier's problem? Your legal aged Son attempts to buy a scratchcard,legally,with an official personal document for ID,gets refused as the cashier doesn't seem to understand this,then refuses to sell YOU,the Boy's Mother,that same scratchcard? Maybe they have a company photo ID policy? Was there a notice posted up to that effect? (My NI card doesn't have photo ID-does yours?) You should contact this company and ask what was going on there,as this is illogical to me..Why can't you then buy something age specific that your son was refused?

OH God that is so ridiculous! The mere fact that you were there and said that he is your son and he is sixteen years old... haha... the cashier should have let you son buy the scratchcards. HAHA! Is she crazy? HAHA! Happy MyLotting!

Well, asking for ID is all very well and I know a lot of places will only accept photographic ID but from a 16 year old buying a scratchcard, I would have thought they would make do with the National Insuarance card, eespecially as that's the only form of ID that a lot of 16 year olds would have. But the think about not being able to serve you because he already tried is just stupid. Maybe if he really was under 16 and you wanted to buy them FOR him because she wouldn't serve him, that would be different but he had shown proof of his age and she shouldn't have refused to serve you anyway. I think that woman is probably an idiot. Well, most of the people I've seen working in Supernews are not very bright. They are the kind of people who've been there for years because they're not capable of doing anything else as opposed to not wanting to.

I can see both sides of this dorypanda. Whilst understanding your frustration and exasperation as well as your sons embarrassment I can also see where the assistant was coming from. I used to work in the licensed trade and I know how difficult it can be to tell if a young person is old enough or not and I also know the problems with licenses and fines if you do serve someone under age. Since Lotto and scratchcards are gambling many of the same rules apply and licenses and fines can be affected. I have also been placed in a position by parents of youngsters who have been adamant that their son/daughter is 18 and I have to serve them when I still refuse they have tried to buy drink for them which would still leas to huge fines or loss of license if I were caught and I have had to ask them to leave and refuse to serve them so I can understand from the assistants viewpoint why they refused you - it could be the difference between them having a job or being unemployed and in this economic climate no one can afford to lose their jobs. My son will be 16 in the summer and I know I would be exasperated if it happened to him even though I know these points! Mind you he is 6 ft 2 in and everyone thinks he is older anyway but that isn't the point! xxxx

sounds like there must be a major fine involved if they did sell to underage. if they're not sure,they'd rather not go through with it than risk the fine. it's funny they don't take the word of the mother,but once they reject it,that's pretty much it. places up here,if there's a question you can sign a book the police check,that way the store is clear should it come back a fake ID.if you're willing to sign it,they'll sell it to you.that's much more fair.

Putting aside the not selling to him. I think its stupid they wouldn't sell to you. Don't they want to make money? You have id i am sure. And an adult. So i dont understand why they would refuse you. I would take my buisness elsewhere and make sure the management knows why.

Well I am in Canada but I used to work for 7-11 and if I IDed someone and they did not have government issued photo ID I could not serve them and If someone else tried to buy the same thing for this person that i refused to serve because of lack of ID I had no choice but to turn them away. It's called a third party sale and I could have gotten fined for it. If I had never known about it and I was in the situation I would have felt the same way as you but because I have been that cashier that had to refuse I already know that I can't do it. I guess it's the same everywhere. here depending which province you live in the minimum age is 18 or 19.

I guess either the cashier or her boss who sets the rule is just plain stupid. Obviously you being the mother of a 16 years old boy can't look as if you are less than 16 years old. I can understand that she refuses to sell to your child, but I can't understand why she can't sell to you (maybe her boss says so, that's why her boss is also plain stupid). Even if you buy the tickets to give to your son, it's none of her business. The problem comes only when the ticket becomes the big winner, then collection can be a problem. By then it's not the problem of the cashier.

i think it is bogous that they did that and that it was unhelpful to the costomer and that what ive learned is that the coustomer is always right

Having been a cashier in the past I can very much sympathize with her. Even though I totally see your point as well. But at my old job I was told to follow a certain protocol, whether it's logical or not was not for me to say, and if I didn't and I got caught I could lose my job. So, certainly you could understand why she'd think her job, that pays her bills, is much more important than your son getting his lotto tickets. if she's just not allowed then she's just not allowed.