Call center hopping - okay or no no?
By yonkie
@yonkie (440)
Philippines
April 20, 2009 9:55am CST
In my country, Philippines, outsourcing companies or call centers are very rampant. In Metro Manila and Cebu, there are more than 10 call centers. There are also lots of advertisement about customer service or technical support representatives. As I noticed, everyday there are lots of people applying at call centers. Most of job seekers are interested to be a call center agent because of higher compensation with no less educational background requirement. That's for a starter.
How about those who have call center experience? I noticed that call center hopping is also their trend. Aside from those who are not regularized who don't have other choice but to look for another job or call center, there are those who just leave a previous call center job in exchange for another call center job with better benefits and compensation. Some also just got bored and want to try another account. Others also just don't like to take calls but to be on training always.
In my opinion, if there is no valid reason, call center hopping is a no no. It affects the company a lot. It also affects your quality as an employee.
1 person likes this
5 responses
@sophie_dfuss (2365)
• Philippines
21 Apr 09
Hi there, I used to be a call center agent for a while but I have only worked with two companies as I find it very exhausting to work in that kind of industry. I didn't do the call center hopping as others do. The first company that I have worked gives PHP15,000/month 3 years ago and I have worked with them for about a year. I got bored with my previous job so I tried to apply with another call center and I was offered with a better rate in another call center which is located 2 floors above from my previous company. I have worked with them for a year also because I was getting sick 1-3 times a month and my medicines are quite expensive. The salary was really good for me but the kind of work was really threatening my health. You are correct that call center hopping is not a good thing, HR personnels see this as not a good employee who will work and stay with the company.
1 person likes this
@xannebull (1793)
• Philippines
28 May 09
i think for me , it depends upon the situation, if the call center wherein i am employed to is giving me low salary compared to the other call center, then i think i would look for a greener pasture, then if i am satisfied with my work and it's salary, then i think that will be the time to get focused to.
@yonkie (440)
• Philippines
5 Jun 09
You also got a point. Why stick to a company who offer you less salary when you can go to another company who offers greater salary. Maybe the proper way should be to know the call center benefits and incentives first and do some interview about the company before applying so that you don't have to hop to another call center.
@WATARIKENJI (1534)
• Philippines
28 May 09
I agree with you
btw, get better insight
http://www.probenchmark.com/applications-may-09/
Good day
