etiquette in the office
By willy6
@willy6 (498)
Jamaica
April 28, 2009 8:14pm CST
telephone etiquette in the office present a professional image, both in person and on the telephone, is very important in the office skills profession. Taking care of your customers ove the telephone and making them feel well inform and appreciated is essential. It is said that a picture paints a thousand words, but the caller on the other end of the phone can only hear you they cannot see your face or body language. Therefore we should take the time to speak clearly, slowly and in a cheerful, professional voice is very important.
4 responses
@bowtieguy (5915)
• United States
6 May 09
This is very true, ones personality and phone skills are important qualities to have. It is something I have looked highly at when selecting my newest assistant. The one I had before was not so friendly on the phone, which reflected badly on my department amoung my other colleagues. When looking for her replacement I wanted someone who would better represent Me and the other employees.
@xingxingsky (176)
• China
30 Apr 09
Good. We must follow these profession etiqutte in this professional society.
@nympha687 (940)
• United States
29 Apr 09
Exactly! All office employees must practice the right phone etiquette if they want to stay in business. It bogs me when someone answers the phone in an impolite tone or when the business phone is unaswered.
@zoey7879 (3092)
• Quincy, Illinois
29 Apr 09
The things I learned while manning telephones:
1. Please, thank you, have a good day, M'am, Sir, my apologies
2. If you need to place a caller on hold for more than a minute, be sure to check on them and reassure them that you are still on the line trying to meet their needs.
3. Speak slowly and clearly. Softly as to sound calm, but be heard.. not so loud to sound like an excited puppy.
4. If you must transfer a call, be sure to tell the caller the name and extension number (if allowed and if possible) for future reference. "Please hold just one moment while I transfer you. Thank you for calling BLAH BLAH and have a nice day Ma'm."
