What would you do?

When my mom was alive she was a dispatcher/secretary for a very small company that was run out of her home. She used to be the best at her job. She seemed to just know where each driver was at what time, and had deliveries lined up perfectly. As she got older she started to lose her touch. I was training to take over her position. I would do her job during her lunch break, and any time she wanted a vacation or day off. I felt it was getting to a point where maybe she shouldn't be doing the job anymore. One particular driver upset her one day, so she went 3 weeks without giving him a single job to do. He'd only get work when I was on the phones! And she was a bit more concerned with what was going on in her chat rooms than what was going on with the business. There were times when I was on the phones she'd want me to walk away from the desk so she could get on her computer! Then when the phone rang I'd have to wait for her to get up and move so I could answer it. I got extremely frustrated because that is not how you handle business! She and I didn't get along so well anymore for awhile after that. I ended up having to quit the job, partially due to becoming pregnant. Once it no longer mattered to me how she did her job, I got along just fine with her again!

Annoying, isn't it. I have been faced with similar situations but under different circumstances. Since this is health care, I would be inclined to speak with my supervisor. Otherwise try to teach by example or just have a word with them at the time that the problem occurs. Think before you act though and work towards a desired outcome. Help with a smile but show concern. Let them know what they have done and how it is or isn't correct. Perhaps voice a warning. Allow them to correct themselves first. usually when people at work do not seem to preform to their best it is because they are bored, not into it. Makes you wonder why they chose the profession, right? I would be questioning them, teach them, warn them and if that doesn't seem to correct the problem(s), speak with the supervisor about it. Whoever is above you.