what do you do if you have a very demanding boss?
By serenity264
@serenity264 (366)
Philippines
May 6, 2009 12:19pm CST
I'm fresh out of college and this is my first job and i work as a telemarketer for a homebase company. now I've got 2 bosses one is here in our country and the other is abroad. now my boss abroad says one thing and my boss here says another. I get confused because I don't know which of them to follow. At the moment my boss here is out so we're taking orders from our boss abroad. And he keeps demanding these outrageous things just because his other team at a different city is doing that. But we were not even trained to do this we're just given a script and then make calls that's it. But his other team has trainers and managers and whatnot. Oh what do i do? I wanna claw my eyes out right about now.
Have you ever experienced being pressured like this? and if so what did you do?
6 responses
@sysdexlicwriter (1619)
• United States
6 May 09
The first job I took out of college was for an Executive Secretarial position in a conveyor company. I was so excited until I met some of the people I would be working with. One guy told me that 3-4 other girls had quit in tears because of the job and he said I would not last six months. The older man in the office would throw staplers, letters, etc. out the door of his office if he was mad. I had to take it day by day. I was determined that I would stay and do the best job I could. I spent extra time at home going over the tasks of the day and looking at what I could do better. The boss that said I would be gone in six months, ate his words. He called me "babes" and snapped his fingers when he ordered me to get papers from the files. I took that for six months until I knew my job so well that I did not need his help to learn it. One day he was snapping his fingers and I did not respond. He finally yelled out in frustration, "Why aren't you responding!" I told him that my name was not "babes" and I would be glad to get his papers for him, but he needed to call me by my proper name. His face turned bright red and he sheepishly asked me what my name was. The other guy that threw staplers and papers was easier to deal with. I would ask him in a quiet voice why the stapler was on the floor. He then replied that he could not get the new staples into the stapler. I explained to him that if he gave me the stapler nicely, I would load it for him. That problem was solved.
I write this story because I have had many challenges like this no matter what job I have done. One of the best job securities is to do the best you can everyday, learn about every part of the company (quietly), be kind and courteous. You will know when you have mastered the job and you can have some independence from all the silliness. They usually don't bother the top producer. In the meantime, be encouraged that you are not the only one having to put up with this. Do not discuss your bosses with fellow workers even if you have common ground and agree on what is wrong. Doing this will come back on you in a very bad way.
Realize that there are no perfect jobs. Everyone is under pressure. The bosses are under pressure by upper management and are caught in the middle of unhappy employees and unhappy bosses. As a final thought, I do like to pray for my company, the bosses, and myself daily that God will help in every area and that there would be no confusion and He would enable you to do the best job possible.
1 person likes this
@serenity264 (366)
• Philippines
6 May 09
wow... I greatly admire your patience and I believe that you were truly great at your job. I'll try to do what you advised. Thank you for sharing your story.. :)
@sysdexlicwriter (1619)
• United States
6 May 09
Patience and hard work always pay off. Whatever you learn always goes way beyond a job and the moment and there always is a time to speak but it must be the right time and place. This works well with marriage, children, etc. also.
@kprofgames (3091)
• United States
7 May 09
I worked in telemarketing too and had sometime similar. There were two people who owned the business. They took turns who was on and who was off, but they each expected different things from their employess. It was hard because one day you were told this was right the next day it's wrong.
It's hard to know what to do, but your boss in your office needs to talk with the boss abroad. They have to know what they are doing together as a company. It was very hard to work the place that I did, but they worked around my college classes and the money was good.
@serenity264 (366)
• Philippines
7 May 09
I'm so glad we share the same sentiments. It's one of the reasons why I couldn't leave this job because it pays the bill. But my bosses are like Dr.Jekyll and Mr. Hyde if you know what I mean. I really like my boss here the one abroad is the dtressful one even when I already explain my point of view several times he just doesn't get it. But I understand that he may be pressured too so I guess that's that.
@marites31 (267)
• Philippines
7 May 09
This is your first job right? actually its not all a negative side having a demanding boss, the good thing about it is that you will be trained being a disciplined employee. I guess in this line is, you will be more creative, patient and most of all exert effort or research things more for you to be able to serve your boss. Its not bad to ask because this is where you will learn. But make sure you are going to ask smart questions or else you will be flunked or make your boss dissapointed from you. Be thankful in such a way that you can get things not feeded from you. I assure you, you will greatly gained on this. I just hope you wont give up from it! Good Luck!
@serenity264 (366)
• Philippines
7 May 09
Thanks, I'll keep that in mind the next time I feel pressured again. :)
@derlilaStern (1756)
• United States
7 May 09
I can only imagine how frustrating it must be to have to answer to 2 seperate people all of the time!
One thing that can help you avoid getting in trouble is to ask for your directives in writing. From your boss that is abroad, have him email to you what he is asking. This way you can have copies in writing. If your other boss gets back and is upset about the way you are doing things, you can show him the documents you have. Then ask if there is something that you should be doing instead. Again get it in writing.
This will save you from getting blamed for doing things wrong. This will also show each of your bosses what is being expected from the other boss. They may not realize they are contradicting each other. If they see what the other boss is asking, they may be able to figure it out between the 2 of them. Then your life would be much more simple!
I hope you find a good resolution quickly!
@serenity264 (366)
• Philippines
7 May 09
thanks for the advise i'll try compiling allof the messages that my boss abroad has sent me so i can show it to m boss here. Thanks again for taking the time to help me.:)
@Striker101 (7)
• Australia
7 May 09
My best guess would be to discuss what one of the bosses said to the other one and try to work the situation by bringing up both orders or comments given to you. So then your the bosses can decide what you do together. I had a tough boss once, but if you just did what he said and asked questions and acted like you wanted to learn new things. He started to like me as a worker
@serenity264 (366)
• Philippines
7 May 09
That's great I hope I could clear things up with my two bosses too. :D