another day, another day at work

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we all have different work and different fields of expertise, tell me how your day at work begins and how do you cope up with the daily stress at work. heres how i do mine. since I'm in a call center industry, I would normally be getting around 40-50 calls per day, different situations, different issues, and different types of callers. what i do first is simply to lengthen my patience with irate callers. specially those people who doesn't even know why their mad but is in need of help, but doesn't want to be helped out. i just don't take them seriously, i don't have to, other wise the rest of my day would be ruin. sometimes I would have a caller talking to me while I'm chatting with my colleagues or even be on mylot how about you, what do you do??