New job... Sales ... Customer service
@britt11041988 (11)
United States
May 19, 2009 4:35pm CST
Okay so I've been looking for work since November. I finally got hired at Victoria Secret. Can anyone say discount. It's the perfect job for any young person going to college and just trying to pay some bills and save up some money to move out.
I had my first day yesterday and I love it! the lady's and guy that work their are very pleasant and it was a little overwhelming but I could definitely get the hang of things. I love the expectations they have of their employees and I know I'm going to be gaining some great skills.
So what's the problem?... The thing is it's seasonal also my hours depend on my availability and how many VS credit cards I sell and how many sales I make.
But... I've never been in a position of being pressured to sell before... It's part-time and currently temporary but I'd like to be permanent and possibly full-time.
Does anyone out their have any master sales tips? That can make my boss notice me! (in a good way)
2 people like this
3 responses
@ChibiZombie (60)
• United States
19 May 09
Firstly,know your products. Knowing your products helps you to better direct customers to their specific needs. What are the easiest ways to know a product? Read a tag, ask your coworkers and listen to customer feedback. Secondly, listen to your customers. When customers give you feedback on a product you learn something about the product and when customers need your attention and support, don't argue and never say you don't know but instead that it was a good question and you'll find out for the both of you right away! Thirdly, approach them first! You don't have to breath down their necks, but letting them know you're there and approachable will make them more inclined to let you sell them a product. You can do this by way of a friendly greeting, "Hello, can I help you find anything today?", "Are you looking for anything in specific I can help you with?", "Our sales are to the left, and our newest products are to the right if you have any questions please don't hesitate to ask". That's the basics. Now my special sales hints:
-Smile at them all as if they are your grandma.
-Don't force yourself on them, lurk don't stalk.
-When you approach them if they seem:
annoyed or bothered - tell them if they need anything to please ask and fade away.
lost or confused - ask them if they are looking for anything in specific.
happy and cheerful - show them your sales and new items
-Make eye contact
-Be patient, you may spend 20 minutes helping a customer who doesn't buy anything but while you're helping that customer, other customers are seeing how helpful you are being and will be more likely to approach you.
-Don't tune out other customers while you are helping a specific customer. A smile or an "I'll be right with you ma'am" will let both customers know that you are there to help everyone that you can.
-Don't take trouble customers to heart. Some people cannot be pleased. Do your best, get your manager and don't take it personally.
= NEVER, EVER, EVER talk bad about customers or products in front of customers! Also, never, ever, ever use inappropriate language or tell deeply personal stories to coworkers when customers are present. Professionalism is the key to success.
@britt11041988 (11)
• United States
19 May 09
Thank you for the GREAT! Advice. I can definitely use this as guidance :)
. Key in sales.....leave your personal problems at the door and put on your happy face. 
@mommamusic (882)
• United States
20 May 09
That great happy for you.I know you will enjoy your job i am to old for them.
