VERY VERY Frustrated!

ask for the ambudsman's office for the back and see if the credit card company has one as well. I had to do that to clear up a dispute with my back, and believe me it was cleared up fast once the ombudsman got involved. Chase Français | Contact Us | Search Chase Canada Credit Cards Canada home Customer Service Complaints Process COMPLAINTS PROCESS The Complaints Process outlined below is for customers who have a credit card account issued by Chase Card Services Canada. If your account is issued by Chase Card Services in the United States (Chase Bank USA, N.A.,) please contact customer service or write to the address listed below. Chase Card Services Executive Office 2500 Westfield Drive, Mail Code: IL1-6215 Elgin, IL 60124 USA Step One Please contact our Customer Service staff by telephone or in writing. Step Two If you feel your concern has not been adequately addressed by our Customer Service staff, please contact: Ms. Jennifer Hare Deputy Ombudsman JPMorgan Chase Bank, N.A 101 Duncan Mill Road, Suite 203 Toronto , ON M3B 1Z3 Fax: 416-445-8487 Step Three If you feel your concern remains unresolved, please contact our Ombudsman. Mr. John Rodrigue Complaint Ombudsman JPMorgan Chase Bank, N.A. 101 Duncan Mill Road, Suite 203 Toronto , ON M3B 1Z3 Fax: 416-445-8487 Step Four If the Ombudsman is unable to satisfy your concern, you will be notified of your right to contact the Ombudsman for Banking Services and Investments. Ombudsman for Banking Services and Investments (OBSI) P.O. Box 896 , Station Adelaide Toronto , ON M5C 1K3 Telephone: 1-888-451-4519 Fax: 1-888-422-2865 E-mail: ombudsman@obsi.ca Financial Consumer Agency of Canada All banks must comply with a variety of federal consumer laws, Industry Codes and Voluntary Commitments that protect you. For example, we must disclose information about interest rates and service fees and provide you with certain information in your account statement. If have a complaint regarding JPMorgan Chase Bank, N.A. relating to federal consumer laws, Industry Codes or Voluntary Commitments, you may file a written complaint with the Financial Consumer Agency of Canada at: Financial Consumer Agency of Canada 6 th Floor, Enterprise Building 427 Laurier Avenue West Ottawa , Ontario K1R 1B9 or www.fcac-acfc.gc.ca Weblinking Practices footnote Home Choose a card Customer service Preferred services Chase Canada Online Weblinking Practices footnote This is a link to a third-party site as described in our Weblinking Practices. Note that the third party's privacy policy and security practices may differ from Chase standards. Chase assumes no responsibility nor does it control, endorse or guarantee any aspect of your use of the linked site. Terms & Conditions | Privacy Policy | Security © 2009 JPMorgan Chase & Co.

Uh oh. I'm sorry about your frustrations. My mom helped me open my first checking account with WaMu just a couple months ago. I really don't know anything about credit or banking, so when I heard they're becoming Chase I didn't really know what differences there'd be. To hear your distase for Chase worries me. XD

Sounds like an absolute disaster. I know that you live in the US so things are different sp I am not even going to give my opinion on it to much. But over here I know what someone would do is contact the local newspaper. In most papers there is someone that contacts these companies and tries to resolve the persons situation and tries to get them some compensation so maybe you should think about that. Good luck.

Hi, Bethany! Sorry to hear about your credit card woes. I suggest you stop using credit cards and switch to prepaid debit cards. I have done so and have had no problems. Credit card companies put the burden of managing one's account, even from their end, squarely on the consumer. The credit card companies usually win in the end so I decided to leave them behind for prepaid debit cards. What you should do is scream, scream and scream some more and then try to reach resolution with them; if that fails, report them to BBB so other consumers will have the opportunity to know how they conduct business; you may save someone else a scream fest.

I ised to bank with Chase. I stopped when the bank I was at refused to wave the fees I incurred when my card was stolen. I called and canceled my card within an hour of it being missing but I was at a mall and there had already been charges. In my experiance they are horrible at what they do, I am sorry that you are having problems with them. They are only doing it because you actually pay your bills with them and so they make no money off of you.

That's about the same way I ended up losing my bank account. I was with capital one though. I was and credit card doing all of my banking on line card payments. I only had a balance of 600, and they kept randomly changing my payment due date, so I woul be late. I missed it one time and they tripled my debt by ballooning the apr. It eventually became too much to pay and now i've got over 3500 in debt to them and have to set a court date. I personally think they purposefully set people up to fail. I'd be more then happy to pay the original debt.

I'm so sorry to learn that your having trouble with Chase credit card company. I have card with them and have never had any trouble. Have had it for about 10 years now. My interest is at .03 but then I have never tried to write a check for the cash either. In fact last month they were allowing me to skip a payment. But I didn't .

That is terrible to hear and I hope that things will get sorted out for you. It wasn't your mistake so you shouldn't have to pay the extra charge to the bank. In my home country credit card companies like to have complicated rules and an extensive list of extra charges. I went to South Africa and whilst there asked a banking machine to give me 2,000 rand. I just got an advice slip and not any money. A shop assistant kindly took me to the bank. They rang my bank in England who thought it was fraud. Of course it wasn't and I soon go the money from my account I needed. Good luck.

I am sorry to hear that. It sounds very unfair though I know nothing about the Chase. You must be an American. We don't use the credit card so often! I hope everything will be better!

I would drop them and stop using credit cards all together, its guilt by association, they don't want to loose any more money than they have to so they will treat everybody like a criminal. They didn't have to move into California territory and when they did they chose the customers who make the good ones look bad. Fight for the fees and then leave them, don't wait for an apology, you won't get it.

UGH! Sorry to hear about all this. We have two Chase cards that used to be Washington Mutual also.So far, we haven't had any problems since the switch. We had Chase as the mortgage holder on our last house also, with no problems. I'm not sure they are one and the same though...maybe different divisions of the same corp. I hope you can get it all straightened out. Good luck.

I agree with you, I would fight them tooth and nail... or at least threaten to leave. there are plenty of credit card companies out there, you don't need to put up with that kind of treatment. I had a similar frustration with my cc once. The company suspected fraud so they put a hold on my account. I guess that it is nice in some ways, but it was very inconvenient to find this out on black Friday. My shopping cart was full of bargains that were about to expire, people were waiting behind me in line. In the end their "fraud protection" cost me BIG BUCKS that Christmas.

Hello my friend Bethany1202 Ji, Before it gets very late, better close the account and snap all relations with such bankers. May God bless You and have a great time.