Racial people

Like what? I've called Dell and my wireless providers before and have been put through to non-Americans (I'm assuming) who barely spoke English. I've gotten mad and demanded that they put an English-speaking person on the phone. "Race" didn't have anything to do with it. It could have been a white person, like a German or Swedish person; I simply want someone who speaks my language. I just know that after 20 minutes of hold time, connecting with someone that you really communicate with is frustrating. Of course, if people are insulting you, that's another story entirely. There's no call for that. But if someone just demanded an "American" or someone who spoke English well, I don't think there's anything racial at play. You'd have to be more specific about the discrimination.

well I dont think it is down to race or being a racist, I personally hate infact HATE lol, call centres that are non uk based as I live in the uk. Now this isn't because I dont like indians or am racist etc etc but it usually takes me 3 or 4 times longer to get my point across to a foreign call centre than a uk based one. I think if we all in the uk spoke the queens english foreign call centres would be fine but alas here in uk even region speaks a different form of english with differing slang etc etc which can't really be taught you just pick the slang up from living in the various parts of the uk. IE a few bits of slang that we use in north east uk Pet - a greeting ie alright pet why aye - a favourable response ie yes thats just a few, I have also asked companies before I sign up to them whether they have uk call centres and if they dont I dont sign up to the company even if it means I pay more. I hope you understand what I am meaning.

mmh i don't know about this fact because i am not american...probably when you work in customer support and so you call everyday many people abroad you can find every kind of people so somebody are ok other really bad!!Ithink in general people feels tired about this commercial calls coming from different factories and so sometimes can be really strange or bad with you!

Hi I am really sorry for what has happened in your case. No one has a right to speak to you in that way. Racism is the worst type of prejudice you can ever find anywhere. But it is rampant in almost every place, including workplaces. I feel if a person can deliver goods then it hardly matters which race or religion he belongs to.

Probably because American jobs are lost and outsourced overseas. Americans should be taking it out on their politicians and the corporations but hotheaded Americans blame you. Sorry for that. Americans are cowards to voice their opinion until they know that person is on the phone and miles from them.

I don't know how other people act when they get a foreigner on the phone, but I do know that it is very hard to call a help desk, and we get someone who doesn't speak very good English, and we can't understand a word they are saying, especially when we are looking for help. I always wondered why they would employ someone who is not fluent in English, to answer the phone for an English Speaking Country. I don't consider myself racist, but it makes more sense for each country to be able to deal with those in their own language.