Disputes

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Take a look at the following dispute: The user is on leave and I have to uninstall MS Office 03 and install another version of MS Office XP, therefore I approach her manager and the manager gave the green light, so I proceed with whatever I need to do and the next day, the user calls and complain about what I did. She is not happy with me for not telling her that I uninstall her previous version of MS Office which she is used to it. I reply that she is on leave and should not disturb you therefore I obtain the green light from your manager, she reply that I shouldn't ask her manager for the green light, because he doesn't know what she is working on. I was thinking how can a manager doesn't know his staff's job scope? How did she get into the position of administrator assistant? In order to lower down the conflict, she needs the file and I transfer to her via internet file transfer and it was almost finish transferring, she delete the transfer and I ask her why, she reply that she is so frustrated, didn't know that it takes such a long time. After a few days, I called her to ask about her operation condition, she says she doesn't know how to use the resize part of the photo editor n pass me one of the photos for me to find the solution and within the next few hours, I received a huge file containing all pictures telling me to resize them. I reply to her that I am very sorry, I have not found the solution yet and I have other things to do, you may want to refer to the link which I provide her. After that email, I did not hear any more complains form her. What are your opinions?