Worst & Best Airline

Yep. It is a local airline. I can let go of delayed flights, it does happen all the time. Canceling a flight is a different story. I almost was not able to get home and I seriously didn't want to be left in a place where I don't know anyone. The airport where I was is located in a small town and I just didn't want to be left in a place where I absolutely do not know anyone. I doubt if there are hotels in the town. If I wanted to get a decent hotel, I'd have to get on a boat. Oops. Sorry. I was ranting there. Thanks for the response to this discussion.

No worries, rant all you want. I'm willing to read.. On a cheerful note, at least you have this experience to a non-active traveler like me. I used to be active, but I've stopped since being busy with work and whatnot. Must make it a point to travel soon for some r&r. You are right; I would hate to be stranded in a place where I don't know anyone. It would be boring, awkward and issues of like lodging and transport etc is another thing altogether. Do take care, my friend..

I have times when I'm don't travel so much especially when I am busy. I was just lucky that my last job demanded me to travel so much. Hahaha. I kind of got the hang of it, I totally enjoyed it and I made a promise to myself that I'd really want to travel all over, not for work, but like you for R&R.

There's a multitude. Delayed flights that they don't even bother to inform the passengers when the planned arrival would be, they just say it's delayed, but we don't know when it's gonna come. One time I waited for 6 hours before calling it quits and just asked for a refund and rescheduled my trip. I only found out later that, after waiting a whole day, the passengers were informed the flight was canceled (duh) Also bought 4 tickets on separte occasion using a credit care and it wasn't used. I asked for a refund and they reffered me to an office in Manila (not in my area), I caled the office and it's been two years now and still no refund despite my continuos long distance calls. The email support address is non existenet and they still give it out on their cards. One time I arrived just in time (or so I thought) for a trip that was leaving in 40 minutes, and I found out the idiots have already gave my seat to someone else (this never happens in PAL) and there was a deduction in my refund. The scales in the airports differ and I was asked to pay overcharge in one airport when I clearly was inside the limit at another airport. One airport told me I could only carry one baggage and had to check the others in thus paying more. Then my connecting airport said I can carry two baggages and said I don't have to check it in. You should have seen this one instance where a man in a wheelchair went berserk because the check-in counter told him his connecting flight was canceled without informing him, and he started pounding the table with his walking stick! It caused quite a commotion at that time. Anyway, stay away from this airline

Mind if I ask about your experience with Cebu Pacific?

Oh dear. Those were all terrible. Sometimes, I think that they have the guts to do these things to their customers because they themselves never experience the problems that we go through during pre-flights. It sucks.

I had the notion that it was a new airline, but a friend corrected me and said that it used to be Asian Spirit. I guess they aren't so new after all. Thanks for your reply.

I think i will go berserk if my flight is ever cancelled... sorry you had to experience that...

I don't want to experience it again. These people from Zest Air even said that they found me rude and I was like WHAT?? I don't think anyone would take a situation like that smiling and sitting down especially if one sees that the people he or she is don't even have the sense of urgency. I'm just thankful that at the end of the day, after all that's been said and done, I was not left in either Caticlan or Kalibo, but I was able to get back home to Manila. That's what matters.

Somehow, I can still stand a delayed flight. What I really hate is a canceled flight.

Cebu Pacific is okay. I have friends who tell me that their flights get delayed too but the waiting time is reasonable, though I have not experienced flight delays with Cebu Pacific. I went to Cebu, Bohol, & Cagayan de Oro via this airline and so far I have not experienced any problem(s) with them. Just be prepared because they have games on the plane! They ask the passengers to participate in the games. Hahaha. There was this one time that it was my birthday and my friends told one of the FAs that it was my birthday - the Captain greeted me and the FAs asked the people to sing. It was so embarrassed that time, but had so much fun. Cebu Pac rates are also very reasonable.

Yeah. It does anyone no good when the real deal is being kept from customers because they kind of end up in a "false hope" situation. It makes things worse because it pisses them off. Oh well. I would only want you to have a wonderful experience on your first plane ride. Goodluck.

Yikes ... it's difficult to be in a plane that has small leg room. I'm a little lucky that that isn't much of a problem for me, but for tall people, I know how difficult it can be. Actually, the aircraft that I'm talking about has really small leg room. Going back to Manila, I was seated next to a tall man. He was seated next to the window. He totally looked like he was having a hard time, I asked if he wanted to switch seats with me so that he could have the aisle seat and be a little more comfortable. It's good that it was just a one-hour flight going back home.

It was very frustrating. I did feel sorry for the guy that I spoke with, but I think that airline companies should be able to anticipate these kinds of things so that matters that concern passengers may be given more attention and given solutions as well.Ö I wouldn't want that to happen again. Thanks for responding to this discussion.

It IS frustrating. It's the worst experience with any airline. 6 hours is no joke. I could just imagine how tiring waiting could be. Oh dear.

I agree. ... Best Airline is the flag carrier -PAL