We ordered a pizza last night

United States
June 24, 2009 8:09am CST
and it never showed up! We ordered it just after 8:30, they said it would take 40-45 minutes. So we kept ourselves busy with different things. Before we knew it it was 9:45 and still no pizza. We tried to call the shop and there was no answer! Neither of us ate dinner, that's what the pizza was supposed to be. By 10pm it was too late to order from someone else, everyone was closed at that point. And we couldn't go out and get anything because hubby's car broke down while he was driving home from work! Have you ever ordered a pizza that never showed up?
6 people like this
28 responses
@gemini_rose (16264)
25 Jun 09
That is really bad fancy them doing that, I would have been on the phone to them the next day demanding a refund! We have never had an order not show up but we have had orders that have arrived really late before now and that is bad enough especially when everyone is really hungry!!
@gemini_rose (16264)
26 Jun 09
Oh duh!! silly me, of course you would not have paid for it before you had it!! Sorry just one of my many airhead moments haha!!!
• United States
25 Jun 09
Thankfully we didn't pay for it. We were paying with cash, which is rare for us, but still lucky that's what we were planning. So we wouldn't have paid until they showed up, and at that point we figured if they did show up, we wouldn't pay for it regardless.
@ZephyrSun (7381)
• United States
24 Jun 09
We don't ever have pizza delivered. We are so close to so many pizza places my husband just runs out and gets it. Did you ever find out as to why your pizza didn't come? I would be so pi$$ed the next day the manager/owner would have been in tears. Although at 10 there is still so many things open here we would have been able to get something else.
• United States
24 Jun 09
We're very close to a bunch of different things, but we don't have a working vehicle at the moment... both decided to break down within a day of each other!! And hubby's will cost us $400 to fix, yay us! So we were stuck at home and they wouldn't come deliver to us. I did call them, but the manager didn't seem concerned about our situation.
@ZephyrSun (7381)
• United States
25 Jun 09
I'm sorry to hear your cars broke down. Too bad you weren't closer we have a pick up truck that we don't drive. We've tried to sell it but no one wants to pay anything close to what it is worth so it sits in the drive way.
@dawnald (85146)
• Shingle Springs, California
24 Jun 09
Never, and boy would I be annoyed. Hope you complained the next day!!!
@dawnald (85146)
• Shingle Springs, California
25 Jun 09
Yeah, no kidding, although our choices are pretty limited here...
• United States
25 Jun 09
Yeah, I complained this morning, but they didn't seem concerned, just a "Thanks for letting us know" sort of thing... okay... won't be using them again, buh bye!
1 person likes this
24 Jun 09
We've never ordered a pizza that didn't turn up but, we did order once and it was all wrong when it came so we rang them up and complained and we got a free pizza and desserts and they also gave us a voucher for 30% off for next time!
• United States
24 Jun 09
We've recieved a wrong order once or twice, they'd usually just bring us out the correct pizza, and let us keep the messed up one free of charge. This time they didn't offer us any sort of solution! I called today to complain, and all they said was thanks for letting them know. We won't be ordering from them ever again!
24 Jun 09
I'm not surprised you won't use them again - what a cheek not even offering you anything after you sat waiting for it!!
@rocketj1 (6955)
• United States
24 Jun 09
No. That's so bizarre! I hope you call them today about it. Did you go to bed hungry? :(
• United States
24 Jun 09
Yes we went to bed hungry. We'll call them later today to figure it all out. I'm pretty angry!
• United States
25 Jun 09
i hope you got your money back or refund on another pizza and let them know it bad business to not let you know what happened or find out who was working that night so the manger can talk to him or her or give a pink slip
@cynthiann (18602)
• Jamaica
25 Jun 09
YOu mean that both cars are down? I am late in responding to this post so I am hoping that at least one car is now up and running. Yes, this has happend to us actually. But we were busy preparing for a hurricane and ordered this pizza as there was so much to do in battening down the house etc and it never showed up. I expect that they were scared that they would be caught in the storm or decided to all go home and prepare for the hurricane. We have to store clean water etc, get the yard cleared of anything that could cause an injury, check on supplies and it does take time. Ina ddition I have the consos to batten down as well as the villa
• United States
25 Jun 09
No I still don't have a working vehicle... they both need pricey repairs. Hubby's might be done by tomorrow, and mine should be getting looked at today.
@mtdewgurl74 (18151)
• United States
25 Jun 09
No, it has always showed up..but a few times we had doubts on a few occasion. The weekends are the worst and orders can get lost in the upheaval of activity..we have ordered pizzas at 8 before and not received them till 11 and one time 11:30 they dropped the pizza off on the delivery guys way home. I guess that is what we get when times are busy and it isn't a pizza place that promises to deliver in 30 minutes or less.
@mimpi1911 (25464)
• India
24 Jun 09
Hard luck! Did you find out later why they didn't? As for me this kinda thing never happened. Specially the Pizza delivery is very fast and they are even prompt during rains. Once, I remember, the delivery boy was virtually drenched in rains and still showed up in time!
• United States
24 Jun 09
No, I still don't know why. Hopefully I'll find out later.
• United States
26 Jun 09
no but i had one that was over two hours late. they gave me some paltry excuse like they forgot,something like that. last time i ordered from them.
@underdogtoo (9579)
• Philippines
26 Jun 09
That has got to be the lousiest thing in the world, waiting for pizza that never comes. It's like waiting for godot except pizza is better. I have never had that experience because my wife would pester them until they came. Cheers!!!
@lilybug (21107)
• United States
24 Jun 09
I have never had that happen to me. I have had it take a lot longer than they said, but I have never had one not show up. I would be calling them when they open today and asking them what happened to your pizza. Maybe if you raise a stink it will be pizza night for free at your house tonight. lol
• United States
24 Jun 09
I was preparing to raise a huge stink last night whenever they did finally show up, but they never did!
@vicky30 (4766)
• India
17 Jul 09
That kind of situation never happened to me.If i was in your place.I would have called up them and scolded them the next day.If i don't scold them i will just stop ordering from them.I will inform the situation to other people to stop ordering from that pizza chain.I know how hungry you must have felt that night.When i too pizzas outside i feel excited till the food comes.If it doesn't come on time i will get irritated.
@jdyrj777 (6530)
• United States
27 Jun 09
Im presently ina basement apt. They wont deliver to my door. Which is the back door of the house. They say they have a policy which says the delivery person can not go to a back door. A fact which i explained to them when i ordered but they never told me of they policy when i was ordering. If the landlord was not home i would not have gotten my pizza. Needless to mention i dont call them anymore. I have however sat ina dental clinic from open to close before. Seems they forgot i was there.
@glords (2614)
• United States
25 Jun 09
that is crazy, I would call and complain today if I were you. I'm guessing they either lost your order or delivered it to the wrong house. I think you should be nice... accidents happen but you should firmly insist that they give you some compensation... like a free pizza. I guess you better have something else on hand in case they get lost again. When a company messes up like this, I use their compensation to decide if I'm ever going back again. If they are generous and apologetic I usually give the business another shot, if not they are out. I also make sure I tell all my friends and family. After all the only voice the consumer has is the mighty buck.
@orevro (715)
• Philippines
25 Jun 09
that must have made you furious, we've never experienced something like that before. Most of the pizza parlors here have a policy of making the delivery for 45 minutes or else the pizza will be free. Most of the time, when we order pizza, it arrives before the time they say they were suppose to arrive. You should call them, maybe something happened. At least you'll get a confirmation and besides, maybe they'll give you some complimentary stuff for your trouble..
@jazel_juan (15746)
• Philippines
25 Jun 09
nah:( that's crazy. did you complain the next day? you end up hungry!!! that was bad service.
• Canada
25 Jun 09
You deserve a free pizza. I have never experienced this but it would be quite upsetting if you put your trust in a pizza place to deliver what you have ordered and waste several hours waiting for them just to find out they had forgotten about you.
@zzyw87 (1254)
• Philippines
25 Jun 09
No, fortunately, all the pizzas I ordered were delivered promptly. If the pizza delivery was late, I was always given a discount coupon or a freebie. You should have called the pizza store the next day. If it were me, I would demand a pizza to be delivered the next day free of charge or at a discount. I would tell them that I was inconvenienced by them the night before. They could have called you to tell you that the pizza won't be delivered.
@myx_03 (540)
• Philippines
25 Jun 09
That's weird, I never had an experience like that before, they should make some apology to what they did. You call and no show? It's weird.
@jesspsk (53)
• Brazil
25 Jun 09
Once I ordered McDonalds, but it took almost 2 hours to arrive. My boyfriend just made a scandal. :/