Do you ever just want to slap someone for being cruel?

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This is going to be a little bit of a long story first Today I took one of my closest friends to the mall to do some shopping. The difference between a lot of peoples best friends and mine is that mine has Down Syndrome. So anyways, we get to the cash register at Macys and my friend goes first, she has a little trouble with speech so they can't understand her. I don't step into help because that's not going to help my friend because there is going to be many many more times that I'm not going to be there to help her, so she has to learn how to get past these sort of obstacles.....but these bit ches at the register stop and say "ok we can't understand you, step out of the line and put your stuff back....NEXT IN LINE PLEASE!!" and they were GIGGLING while they said it!! I was sooooo angry that I could have just stampeded and stormed like an angry elephant, I said "excuse me, who the hell do you think you are to not give her service just because she has trouble speaking?" I demanded to speak to the manager, and the manager discreetly told me that they would not be working there anymore. My friend was embarrassed that I made such a big deal of it, but I just had to stand up for what was right. Has anyone been in a situation where something was just so wrong that it made them so furious?