should I pay for the damage while shopping ?

hi, thank you for all your fast responses. yes, I didn't pay for it but went to the customer service center to report this. There was not even any finger print of me on the bottom of that box. And the sales girl surely saw the accident when I was holding the untact box. To prove I was clear, I went with this box and broken bulb directly to see the chief who let me go later. but my pleasure for yesterday's shopping was surely spoiled a lot.

Have you ever worked in retail? There are a ton of people as customers that give employees a hard time and at that point if someone is refusing to do something or starts complaining you need to be firm in order to handle the situation and for them to know they aren't getting away with it. You have only heard one side of the story so stop assuming this girl really had an attitude - you never know. She was doing her job and doing what she was told. She doesn't need to be fire. There are a ton of people that come into my work and start complaining and even after saying the rules over and over again with a smile they still continue to try to get out of it and those are the people that start getting rude first so we get told, at that point to be firm and continually tell them sorry not our fault, its our rules, its our policies, we can't change them for you because otherwise we would have to change them for everyone. Its really funny to hear everyone stating how so many employees need to get fired when really there are more customers that cause issues then anything.

[b]Chill! Who the heck peed in your cornflakes?? I know BOTH sides can damage things, & no-one likes complaints. The facts are: a light bulb was broken, the customer said she didn't do it, & the salesperson was rude. Even if she HAD broken it, it had to have been an accident, & the most the shop girl should've done is politely state what the store policy was, & then call for cleanup. IF the store was silly enough to expect such merchandise as cheap bulbs not to be covered under "damages" (usually the case in high-volume market places), then if I were the customer, I'd have paid under protest, then never shopped there again. The general rule of thumb in large markets is this: if a product is expensive, the store keeps it in a place where the customer (or child of same) simply can't pull it off the shelf & break it, because they might not even have enough money to cover the thing. Conversely, if it's cheap enough to be included under "damages" fees, then a smart store lets it slide, knowing the customer will spend far more money there & more than make up for the loss of a bulb. Plus, they'll spread the word to others who will ALSO spend THEIR money there. No, the poster should NOT have had to pay for it, nor should the shop girl have been rude. EVEN SO...being a former working woman myself, I can also say the shop girl may just have been having a bad day, & thus, she shouldn't be fired--just for one bad experience (though she should apologize to the customer). But I'd keep an eye on her, were I her boss, just to see if there was a pattern. Maggiepie "WHERE'S THE BIRTH CERTIFICATE?"[/b]

How do you know the container wasn't opened after she had cleaned the area? Employees have mass areas to clean and normally get told to do it once every 1-2 hours so if she already did it that hour then you can't blame her for it. People need to be careful when handling objects, especially light bulbs. Does it not occur to people how easy they are to break?

Still say, it was an accident. A good salesperson wouldn't have been as rude as she was, whether or not it was opened after she straightened the area out. I know I would've never returned to that store if they had made me pay for it, and I certainly would've reported that salesperson for her attitude. Why blame the customer if the box was already opened. If she can't understand how this accident could've happened, then she shouldn't be working on the floor and dealing with the people.