Is anyone else frustrated by their cell phone company?

I've only had to have two cell phones replaced because they quit working and my cell phone company was really good about replacing them. Especially since they had to be replaced because I did something stupid each time. But my phones usually last about 3 years and are still in working order when I change them out because technology has advanced. I have a drawer with my old phones in them, going back to my first phone from the early 90's. They still all work. I only switched companies once and that was because I had issues with service outages when traveling in certain areas. I'd never choose a cell company because of the phones they offer, which is one reason that I won't even think about buying an iPhone (cost being another - they're too darn expensive). I don't want to switch. I like my provider. But if someone is interested in changing phones every few months because of the latest styles or they see something better come along, it's best to just go with a pay as you go rather than getting yourself into a contract, which they aren't going to let you out of without a penalty. That's the purpose behind having a contract. They sell you a phone for probably less than they even get it for and make their money from the contract. They want that commitment, and they tell you upfront that if you cancel they're going to charge you for it.

angel, I believe I was wise when we got our first phone, we researched the companies and this phone and plan was the best at the time. And I was not referring to my own phone that has not been taken care of but my teens', plural. They treat most things well, but still drop their phones more and are a little more rough on them than me.