Have you ever had money taken out of your account with your authorization?

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I set up an account, back in June, to start working with a debt settlemnt company. After a while, for some reason, I had some misgivings about it, so I did some more research on the company, and I found somethings that weren't not good. So, I cancelled my account, and went with someone else. These people had a better standing with the BBB. Anyway, last week, I was checking my online banking, and found I was in the hold because this first company withdrew money from my account. I got ahold of someone, and long story short, the CS people told me they would refund me the money, it would take 3-5 days. I waited until today, and it still wasn't there. I called them back, and they told me the banking service they used was suppose to cut me a check, but if I needed the money faster, I should talk to my bank. This is what I ended up doing. I talked to my bank, and they're doing what they can to get my money back. I'm glad that it's going to get fixed, but it should have never happened in the first place. I'm just hoping that I'll get back the NSF and extended fees that this all cost me.