People's employment were threatened by outsourcing

Yes outsourcing or contracting out is done so that the large corporations don't have to be accountable for you, your future, and your well being. They can hire you and dispose of you as soon as they are done with, just like a wrapper on a BigMac.

Firt, I totally understand what you feel. Im actually working in one of the outsource company from US here in the Philippines. Im connected with an internet provider from US. Beside the reason why these call centers are growing like mushrooms here in our country is because of the cheap labor. You guys get paid $10 an hour, we get paid $10 a day. You do the math. Second, We didnt choose these company to decide to invest here in our country, we just grabbed the oppurtunity of getting paid higher then the minimum wager, coming with it are benefits like medical assistance, allowances and insentives. Its not like we asked these company to be here, it just happens that they get higher income from the cheap labor they are paying us. Third, these call centers are located globally, Specially in India and Philippines, but there are also cneters in Canada and on shore like California and Texas, Kentucky and Florida. And im confident to say that all the American Customers that i talked to think that im from the US because i speak like American and not just me, 90% of Filipinos, speak fluent English. And for Indian, they have British Accent, but we can still understand them and one thing i can say about them : theyre very technical people. So, the fact that we are getting the jobs, it only means that we are qualified to be where we are today. And we are all thankful for the jobs that we have right now.

Ah yes the power of GREED, well the rich are getting richer, the poor are getting poorer. Pretty soon when we get back to third world status, we can bring the jobs back, people will be getting $5.00 an hour again! The rich will still be getting richer! Greed, the American way! And the beat goes on! The right thinkers will be in charge again as soon as they destroy Obama! tdemex

Someone posted earlier that we in the United States get $10 per hour when a person in the Philippians gets $10 a day for the same job. Well that is close to the truth, but try being a business owner in the United States. In our particular state, a business owner has to pay tax on everything in that business, so if you own a computer, a company van, a chair and a desk, guess what gets taxed every year. Now let's add what the employer has to pay extra per hour for FICA (social security tax) for each employee including themselves. There are other taxes and boy is it exciting that if you are running a business with bare bones finances and can't afford to pay medical insurance, the country will slap that on the business owner too. Can you believe it, we also need a raise in minimum wage! Where do people think this money is coming from? Such bad people these business people. Oh, and before I forget, when you own the business and everyone else goes home after their shift, most of the time you put in long long hours to keep the whole thing running. There are unbalanced business practices on both sides, the employees and the business owners are both to blame. If we could just get the fact that when we work together and do not take advantage of each other, we all win. It is really hard for me to hear people brag about sleeping through their shifts, taking home company property, not putting in their hours by talking on the phone, being late to work and leaving early and just plain not giving their best. I just wanted to voice this from another point of view. There are many good workers. Let's all get balanced, honest, kind, and work together. Yes, you can point to large corporations in the U.S. and they need to be pointed at but most of the businesses in the U.S. are small businesses, mom and pop, living to make a go of it. I have worked from sunup to sundown seven days a week only to have my business fail or bring home less than my employees per week. Most people who have had jobs even with the big companies in the U.S. live far better than I have over the years.

Though I'm not a big fan of outsourcing - I do think that it helps third world countries. And it does get me mad when someone on the other line doesn't understand me or understand what I'm going through. They might hear what I'm saying, but they don't really understand - does that make any sense? Additionally, I think that it's not only cheaper for companies to outsource because they pay them less in other countries - it's also less liability. Why? If they hire americans for full-time work, they have to pay insurance (among other things) - business licenses, taxes, etc. They hire other people from other countries - they're not liable for them. They just pay them however much they want. I also think that it's RARE that they will get paid the same amount as they would pay someone here. So outsourcing is both good and bad.

i doubt they'll be investing in the philippines now, i don't see much of these call center companies in the job fairs anymore..justa few popular onces, specially those with mortgage accounts, i hate it really really bad. i think some are even more investing in china and India..some in other Asian countries..well, i used to be an agent myself. but am guilty too when a person so feel determined English speaker and still ends up being not understood by the customer.It's the companies fault of interest to find it somewhere else cheap, not ours.but some how this also caused changed in the attitude of my people being in this industry.

I can understand your view. But there are other scenarios. Not always we Indians are just bad in pronountiation or so. In IT field also, due to cheap labour there are lots of outsourcing.But USA and companies from other countries know, Indians are technically very sound.Without knowing the work or doing it effectively, none would have accepted it.

clorissa yes its so hard to make someone who can barely speak' English understand your complaint about a faulty item,she is trying to grasp the meaning of your words as you are trying to make it so simple a first grader could unerstand, but she does not understand and whats worse is whem she says something in messed up english and you cannot begin to know what she said. this is totallyfrustrating almost worst than talking to a robot device instead of a human being.grrrrrrrrrrrrrr.