What kind of contact method required on online store?

I prefer a ticket system that tracks the messages, and alongside it a live chat system (an MSN address would do as well). Also, when there's a real address and a phone number, I feel more secure to purchase.

I think a live chat feature will be more effective than only conventional email contact. But if you want to put live chat on your online store, then you must have someone to always online for answering every incoming chat. It's good because customer wants live answer so they don't need to waiting for an email reply if using email. The fact is the faster you can serve your customer, the faster a transaction will be done. So, in this broadband era, i think even live streaming is a common thing. Of course you must put some contact methods. Start from email, phone contact, and live chat. There's alot of live chat providers on the internet. Just search around and find the best one for your business. Good luck and have a nice day. Happy mylotting.

twitter? now twitter becomes more and more popular, there a large of people online. as a big website of SNS, you can find more friends. Email, MSN, myspace, facebook.sometimes phone number is needed.