Is customer always right?
By clorissa123
@clorissa123 (4926)
United States
September 19, 2009 11:10pm CST
I work part time during the weekend, especially Friday and Saturday nights, because both nights are the busiest day of the week. From my experience, customers can be rude to you, and they can complain whatever they want, we have to take whatever they brought to us. For instance, a customer called today for to - go pick up, she told me that she ordered something last time, but she forgot the name of it. The only thing she can remember there is a tofu ingredient to it. I just told her that, we have many tofu entrees in our menu, and I need to know something more specific. After I told her other entree dishes choice with its ingredients. She told me that "sweet and sour tofu" more like it. So I place that order for her. After 20 minutes or so, she came pick it up, she told me that just not how it look like, and she won't pay for it. I just tell her straight, I don't really know what you really ordered last time, and I can't remember every single order of my past customers' order.
I understand that customer has his/her rights, and we have to serve them right. But sometimes, they just drive you crazy, don't you agree?
3 responses
@maude07 (61)
• Philippines
20 Sep 09
The customer is not literally always right and we know that. Sometimes, they literally go overboard and doesn't listen to the employees. However, as workers, we should pay respect to them because we work for them. And, we can argue or point out to them what's right "passively."
@clorissa123 (4926)
• United States
21 Sep 09
The problem is what they want is whatever benefit them the most. As employees, we also have the responsibility to protect our employers benefit also. So, when conflicts comes, you as an employee is the scapegoat. Because you won't be able to please both sides. The employers will blame you to against the customers, and the customers will complain about how incompetent you are.
@jpso138 (7851)
• Philippines
20 Sep 09
Yes, costumer have the right. I have also heard about the saying that "costumers are always right". However, I do not agree with such saying.... I believe every person will commit mistakes and that includes the costumers. Though as much as possible we try to please them but there are just times that its hard. You cannot please everyone. Perhaps the saying " Costumers are often right" would be the right thing. Good luck and enjoy your job. Be patient and serve with your heart. I know by doing these, your costumers will always give you the thumbs up!
@wangjihong350 (887)
• China
20 Sep 09
To service the process of implementing the "customer is always right" is the basic guiding ideology, it should be understood and to:
1: If the customer is not wrong, that customer is of course right; If the customer is wrong, as long as the client's words and actions are legitimate and without prejudice to the interests of other clients, the company should give to the customer.
2: Staff should have the role of awareness, identify their roles, their own behavior and the role of proportionality, willing to serve as a supporting role, will be "customer is always right" is right customer service standards throughout the entire process, and strive to provide customers with high-quality and high-speed service.
3: To fully understand the customer needs, understand the customer's ideas and attitudes, understanding customer's misunderstanding and mistakes. Company to always put the customer placed in the "right" position, even in some ways justified, but also "get reasonable people." At the same time, to master the "right" give customers the art, to give the wrong customers, under a decent level, but also, "Even when people" give a little noisy customers face, and malicious clients to some understanding, to apologize to customers in a consolation. With a real love, in exchange for customers on the company's understanding and recognition and sincere. Seriously, from anxiety to do well the company's service slogan: wholeheartedly, for your service
