British companies have offices in India

@maximax8 (31046)
United Kingdom
September 27, 2009 8:51am CST
I phoned my laptop company and someone in Bangalore in India took my call. He was very helpful and sorted out all the problems I had with my laptop. I wonder why so many British companies have offices in India. I hope it is not so they can pay their employees less. I wonder why much a worker in an Indian office gets per hour. What do you think?
2 people like this
44 responses
27 Sep 09
It is not only in Britain but in the U.S. as well. A lot of American companies have also their call centers in India. The problem is, I sometimes cannot understand the way they speak and it becomes really difficult to explain what the problem is. I'm sure they also did not understand me correctly because of my accent. I am pretty sure that they pay lower wages in India or the company which got the contract. Otherwise, why subcontract services?
@vandana7 (100282)
• India
27 Sep 09
Hi involved62, u r right! We get almost 1/10th what is paid in the U.S., and the present recession would have been more acute had this outsourcing not been there! That is because ur companies would not have made that much of profits, and therefore, they would not have managed to pay back the debts, and the stock markets would not be booming, and therefore, foreign monies would not be moving into ur country. As I mentioned under the 1st post, u all need to develop a market for the future. TVs are not changed everyday, nor washing machines. So there will come a time when the American market will be saturated in respect of such things. Without demand for such things, obviously, the industry will wind up and so will alied industries, and eventually the recessionary effect will take over. My logic tells me that when incomes exceeds 3.5 times of cost of living, then the problems start in any economy. I think in the US incomes reached ridiculously high levels. When incomes climb, even the services become expensive, effectively creating a gnawing gap between the lowest level, and services provider. That vaccum is being filled by Indians. The other alternative is to freeze/lower incomes, thereby create a cascading effect. Once that is done, cost of living will automatically come down because producer of the goods will have no choice other than lowering the prices of goods, as at lower income levels, people cannot afford to buy costlier goods. But these are my surmises. I have yet to locate the right link/book.
1 person likes this
@maximax8 (31046)
• United Kingdom
29 Sep 09
So America had businesses in India too then. Well that that the employees are paid one tenth of similar employees in the USA is very sad. I have a British accent and find taking to Indian people really easy. However some accents to difficult for one nationalities to understand. A fellow European in Australia asked me what "Good da' howya goin' mate" meant and I said good day, how are you my friend.
5 Oct 09
Thank you for sharing those thoughts, Maxima. I have not given much thought to how the labour market works. It reminded me too much of how I nearly flunked labour economics while I was at the university. But as a rejoinder to your comments, I think subcontracting services makes it cost-effective for companies and in a way, is mutually beneficial as outsourcing provides/creates employment. They might not be paid much, but since their developing economies have certain standards, companies cannot also distort the wage market too much by paying higher salaries than what the average worker earns.
@vandana7 (100282)
• India
27 Sep 09
Hi maximax8, thanks for accepting to be my friend. :) U r a gentle soul, like mysdianait, dorannmwin, and thea. So I am definitely richer. Well, as to ur this discussion, I have already given my explanation about it under Hiccup's post. (1st one). I agree I havent done an excellent job of expressing myself. But then, I am not writing any exam, am I? :) The reasons it is right economically for both countries are mentioned there.
@vandana7 (100282)
• India
28 Sep 09
I forgot to mention peacefulwmn, and rosepedal. :) I am more like patofgold or Dranz. :)
@vandana7 (100282)
• India
28 Sep 09
And kitty42. :) She is also soft hearted person like u. Actually, I started that discussion that u participated in the first time to c who is really soft in nature. :)
@aseretdd (13730)
• Philippines
27 Sep 09
Well, one reason might be because India was once a prized colony of Britain... and that the two countries have great working relations... another can also be that these companies will pay less in terms of salaries because the cost of employing british citizens cost more than those who live in India... that is the case here in my country... a lot of people make a living out of being call center agents... the pay is good... but still lower compared to what their American counter parts are earning...
@maximax8 (31046)
• United Kingdom
29 Sep 09
Yes, India used to be a colony of Britain and it gets on well with Britain. I am glad the employees think their pay is good. Having been to the USA three times in my life I know it is not very cheap to travel around it.
• India
27 Sep 09
As already described by our friends its outsourcing and most of the companies are depending on India and other Asian countries for this kind of jobs. Even China came into this field. The main reason is ofcourse money. They can save lots of money from this. On an average the monthly pay for a call centre person in India is approximately Rs10k which when converted becomes $200USD per month. I don't know how the salaries are there in US but that is the conversion rate. The other thing is manpower. In India people need work and they are ready to work overtime every day for the extra money. Population is more unemployment levels are increasing so people are ready to do the job for very low salary rates. They are even ready to work for $100USD per month. So the companies have nothing to lose. You can remove them whenever you can.No reason nothing. Don't like the guy fire him. But after Obama came into power the US based companies are facing a problem of outsourcing but I don't know what will happen. I think I have written a long and boring response but this is the situation in most of the Asian countries especially India and China
@maximax8 (31046)
• United Kingdom
29 Sep 09
Thanks for telling me the likely salary is about RS10k which is about US$200 per month. It is shocking to hear that and worse to think that some workers get paid about half that amount. Unemployment can make people happy to work to low wages. It is interesting that China is being used too for outsourcing.
@xiahps (28)
• China
27 Sep 09
Hello,It's called service outsourcing I think,myabe it costs less money,just like you want to have a nanny at home rather than do the housework by yourself... just a bit thoughts:)
@maximax8 (31046)
• United Kingdom
29 Sep 09
Yes, it probably costs less money for the companies and at least it does give employment to the some of the Indian people. Rich people in my home country can get a British nanny. Some decide to get an au pair. She might come from a country like Poland and she will be cheaper to employ.
@feodda (579)
• Philippines
27 Sep 09
U.S. and U.K. are paying less in a Call Centers that are placed in India and even in Philippines. They can much save, but they have companies in their places but few employees just when the people don't what the people from India and Philippines to take there calls. I have a lot of friends here in the Philippines working in a Call Centers. When the other foreigners don't want them, they pass it to Main Base.
@maximax8 (31046)
• United Kingdom
29 Sep 09
It is terrible that Indian call center staff are paid so little. I can now see it happens in the Philippines as well. I am fortunate that I can understand many accents because I am a keen traveler and I have spoken with many different nationalities.
@SViswan (12051)
• India
13 Feb 10
It's called business outsourcing. You are right about the wages being less than that being offered to employees in the UK. But that amount is BIG for the Indians working here. So, it makes sense to the employers. The only problem in this arrangement is the timings. Most of these employees need to work night shifts because of the timings in different parts of the world...and their internal clock goes for a toss. I presently stay in the IT are of Bangalore and there are many people in similar jobs here. And some of the low income group have been able to make a decent living because of such jobs and they are willing to adjust to the timings for that. Another time when this gets tough is when the couples are working different shifts...one in walking in home when the other is leaving. They hardly get to meet each other except on weekends when they are doing their mundane housework. Though the employers give the impression that they are giving their employees all benefits and privileges, that is not always the case and there are indirect problems which the employees themselves don't realize.
@subha12 (18441)
• India
29 Sep 09
It is due to outsourcing. the cost of working in India is much less than in UK, US etc. So companies are saving money in outsourcing the jobs.I have seen there is notion and few remarks also where it is said Indians are less technical and so on. But its not right. In many cases indians are much skilled than the counterparts.
@vicky30 (4766)
• India
31 Dec 09
Nowadays all the companies have started their offices all over the world.Here people in India have to do night shift to help the foreign customers but it is all up to the minds of the people.Here the people get a good pay because of the night shift.they get here around 1.25 dollars an hour for their work which is quite enough for the Indian way of living.Here they are called call centers and it is the latest in the job line here today.
• United States
1 Oct 09
Sometimes, they don't have offices there, they just use the call centers as it is more inexpensive.
• United States
1 Oct 09
I believe it all boils down to cost.
@coffeegurl (1467)
• United States
1 Oct 09
Well, have you seen the movie,"Slumdog Millionaire?"
@malpoa (1214)
• India
29 Sep 09
Oh nice to hear that you liked the thing about being helped from India!!! Many people dont!!! I am serious...One of my friends work in a bank bpo which gives service in credit cards and she says the people abroad are very racial when they come to know that the other person is seated in India!!! They are paid very less compared to waht people get for the same job abroad...Say freshers get not more than 160$ a month...And also to mention the night shifts all through the month and holidays only on those days which are public holidays in Britan..My friend gets weekly day off on thursday and holidays on thanks giving, feast day and days like that...Many who can speak english fluently go for these jobs as 160 to 250$ is a good amount here. Developed countries give thses work as they are done cheaper here...Not only britan, Us, australia, Europe all contries have bpo here...In us sometimes, people call to ask the shop nextdoor or route round the block and the call ends up in India!!! The only diffrence is that then the person helping him/her out speaks with a us accent and a christain name or rather easy to pronounce name, definitely not Indian.
• Philippines
21 Feb 10
Hi Maximax8, More companies in Britain (also US, Canada, Norway) are outsourcing their services, not just in India but also the Philippines, Vietnam and other countries, from call centers to engineering/IT and online English. I formerly belong to at 2 companies before offering the same services. In the Philippines, labour is cheaper here plus the fact that we can speak English. Many people are working in big call centers here and earn big but in terms of the UK Pounds or US Dollars this is relatively cheap. Unfortunately, this also results in job loss at your end because of the transfer of jobs from one country to another.
@youless (112481)
• Guangzhou, China
29 Sep 09
I think the cost will be less expensive in India. Besides, Indian can speak English well. So this is why British companies like to have offices in India. Less cost means more profit. I love China
@jdyrj777 (6530)
• United States
29 Sep 09
I sell avon. Supossedly an anerican company. Everytime i had a problem i would call them. The person on the other end sounded like from india. Its really frustrating too. Because sometimes they have very heavy accent. Hard to understand.
@sweetie1026 (1718)
• Philippines
29 Sep 09
I think they pay a little less than what they pay employees in their home countries. Like other companies who set up factories in thirs world countires. Labor is much cheaper.
@aerous (13434)
• Philippines
29 Sep 09
In my views in this discussion; The possible thing why may British companies their India, is about the minimum wages. Because as I noted not only the British company comes by at large but also American and other European company. They also pay per hour because of they feel this method is very effective to save more money and make their company add revenue's and profits. As I read from those participated in this discussion they talk about quality of work. Perhaps they are right...good quality makes products greater prices and need high salary involved... This is my opinion in your discussion, my friend. I think I'm share something...Have a nice day!
@Ritchelle (3790)
• Philippines
29 Sep 09
well, you're right there. i think this is one of the pluses that countries like india and mine, the philippines, offers investors: cheaper labor. i don't know how much they get per hour but i'd tell you that what foreign companies give people here is not something you would ever dare dream about. just imagine riding commute here (not having your own vehicle) then having two jobs and borrowing some more money to buy an apple laptop. that's how low wages are around here. but not to make matters worse this is nothing that we can't get by since the standard of living here is low but the problem is when one gets aware of the standard of living in other countries. that's why even if we get jobs way below our qualifications abroad we still take them.
@jacksong (130)
29 Sep 09
I think it is so unfair, no matter how much they can get in a multinational compay in india or china. Ive being wondering what is the real reason for the distance or disparity between the west and india/china? I am confused!! Do you think the situation like this will continue for a long time? how long it will be ?