dont be a bell customer.. please!!!

I'm not a big Bell fan either :) I used to have a Bell Mobility cell years ago but now I strictly do pay as you go with Telus. I can't be bothered with the plans and bills and unexpected increases for services I never asked for, etc. Contracting for a cell phone pretty much guarantees that you are always going to pay more than you think when you sign up, i.e., a $40 plan is never going to be $40. Just from my perspective, though, I'd trust what the head office tells you versus anything that a sales rep in the local store has to say. I don't find them reliable at all... some are new and don't seem to have their facts straight and I find they try to tell you what you want to hear. I had trouble with our local Bell outlet over my satellite service. Anyway, with the My5 thing - are you sure, sure that you didn't change your 5 more often than your plan allowed in the same month? If that happened, they wouldn't have made the change that you requested. My daughter is with Koodo now and she says they are the same... only one change allowed in your 5 during each billing cycle. Just a word of caution... ANY time you sign a contract for a cell phone, no matter who the provider is, never just assume it's going to run out at the end of the term. Most of them will renew automatically unless you specifically give them instructions to cancel (and within the time frame that they request). That's not just Bell... that applies to just about any contract. Once they have you on a regular plan, they are not going to let you go unless you cut it off yourself. Payment plans are guaranteed income for them and they are businesses, after all. Yet another reason I only do pay as you go now. LOL Anyway, I hope you have much better luck with Koodo... my daughter is the same age as you, according to your profile, and she loves them. She made a little misstep at first by getting a new phone on their "tab" because it looked like such a great deal... a percentage of your monthly payment goes towards paying back the tab. I told her she better love that phone for 5 years because that's actually how long it will take it to be paid off, by the way they have it set up. She's learned now about the "if something looks to good to be true, it probably is"... but she still loves their service. Only problem is a couple of days every month, like clockwork, where text and voice messages don't go through on time. They show up hours and hours later or the next day. This happens consistently with all her friends on Koodo also. Anyway, good luck to you! Hope you like them! :)