I started as a Customer Service Rep then turned into Technical Support.

I actually manage a call center. I have worked in call centers for about 20 years. It can be boring for the agents or reps since they have to keep saying the same thing over and over again. But - the jobs usually pay ok and you do not need a college degree.

thats really good to hear that you've become a tech. for me, i was a tech transported to CS. i hate CS. too many irate people and always on Q

Well, I have been a CSR as a Call taker for Yellow Cab now for just over 3 yrs. It really does have its Good days and its Bad days, and there are many times where I feel it is getting time to consider moving on. The only thing though is I do have benefits where I am now, and I work M-F days so these are plusses someone else would need to also meet as well. But it is interesting to talk with people from all over who need a Cab and just know I am doing a Service for others.

Hi Rdsantos, I was a customer service officer(cso)at call centre before I quited my job and get married. I worked at two different banks and was under two different department in Singapore. My first bank job was at OCBC bank as CSO handling housing loan and banking products enquiries.I was there for six months contract. My second bank job was at DBS bank as CSO handling credit card enquiries.I also have to take up calls for platinum cardholders. I was there for about two years. I love being a CSO at call centre,I learnt lot things from my two jobs,interact with diffirent level of people,the most important is I only take to customers over the phone,not face to face.I feel more comfortable to interact with customers over the phone,I solved their problems and sometimes, I need to discuss with other department to get the customer's problem solved. Frankly speaking, the pay given at call centre is good,with monthly allowances and have lot of benefits given by the bank to their staffs. I really hope I can go back to the workforce again one day.

ive been into call center before and i was also a bank employee before and i can say that call center still offer higher salary. theres no easy job actually so for me i will still stay in call center but the problem is call center is just temporary, once the account closed then it will also terminate your stay with them unless you've been a good agent as theres a tendency that they will transfer you to other account, but if not then you need to apply to other company again, unlike those that work in office as theres stability though salary is not that big and benefits is not that big compare to call center.

I worked in the call center industry for about 7 years. I started as a customer service representative but I realized I like Human Resources better. But the environment is really fun so I sticked in the industry although with a different role.

Call Center -- The Word Gives Me A Dizzy Feeling .. I Remember Around Two Years Back I Was There Picking Up Calls And Solving Problems .. It Is Very Much Easier To Solve Problems Without A Face To Face Interaction .. But I Didn't Like The Atmosphere, It Does Get On You When The Manager Acts As If He Is The Boss .. I Quit The Job After 6 Months As I Felt I Wasn't Suited For The Job .. Maybe, As Soon As I Joined If I Had Become A Manager I Would Have Enjoyed The Job .. But, Sadly That Wasn't The Case, So Bye Bye Call Canter .. Now Am In The Hospitality Industry Which Isn't Really Doing Well, But Any Day Better Than A Call Center .. Do Have A Look At My Profile If You Do Want To Know More About Me .. Thanks ..

The job as the CSR (Customer Service Representative)is boring as you'll have to do the same thing over and over again. Even as with the Technical Support Executive, there is only a less scope of learning things and the cycle continues as you'll to do the same thing over and over again. It is better to do a job in which there is a scope of learning and growth.

With me, i started as a customer service representative in the year 2007 and until now i am still a customer service. Just like you I am tired of doing and saying the same thing over and over.But due tio crisis and recession, i have no choice but to stay with the company for the meantime.It is not easy to find job now. Possibly, by january i will render my resignation. But i will still apply in the same field since I already know what to do, i have enough background for the field.I am just looking for a new environment and a higher salary. I really hope that i will be successful in this field.I am actually a graduate of education and a board passer, but being a customer service reporesentative is my fashion.I am happy with it.

hello rdsantos, How are you and what's up with the industry? sadly for me, i really didn't last that long with the call center because i kept shifting to so many companies. then i just stop. am planning to come back but some how, my record could give me the disadvantage. i wasn't A-wall but i didn't stay that long.

wel i am stil working in call center from last 4 years and holding a good position as well but i think now it is boring for me to work more in call center because you feel very irritate by giving same information again and again to the customer...

Oh well, after working in a call center company for a year and a half, i finally get tired of it.. Yeah, saying your spiel over and over again and apologizing most of the time..lol! For me, it is only good at first becaue you can't feel the pressure yet but when you're fed up or you're becoming lazy already, you will notice that you may have some other stuffs to do aside from that. And not just answering phone calls.

I started at a very basic level in a call center nine years ago. My call center journey has been very thrilling because I have learnt many things which I would other wise not have learnt. I have been promoted every year or every two years with my good performance and today I am at a very senior position earning a very hihj salary. When I started out, I was just a plain graduate. But with the help of the company that I worked for, I was able to do a sponsored MBA. I was also trained free of cost in Six Sigma and today I am a Master Black Belt and mentor others in Six Sigma. I was able to complete many skill enhancing courses with guidance from my seniors and co-workers, all of them free of cost, sponsored by company. As in any job or business, you need a passion for doing it right, wanting to be the best and a lot of hard work for you to succeed. But once you start succeeding, then nothing can stop you and the sky is the limit!