How to make things more beautiful and pleasant?

Nothing would make that place a pleasant experience more than your poised presence Mimpi. But a sheaf of printed puzzles and crosswords with pencils given to the waiting patients will make their waiting time more interesting. And a piped in soft music would be very appropriate too. And a poster saying that the heart deceases are the easily curable ones in the modern times also ease them a lot. And the posters can be colorful with a taste.

Your boss is very fortunate to have someone like you assisting him. I say this for the reasons, that doing all that you do effectively and effeciently you are still looking at ways of making a difference. I can share from my experience what i've seen and what i have been involved in. Interaction with the patients, a smile, a hello, guidance on how to go about getting the formalities done, help with insurance matters goes a real long way in addition to what you already do in making thier visit a very pleasant one. Then there are things you could to improve the feel of the place. A theme simple subtle and yet getting the attention of those who come by. Culture, Sublime messages, motivating and even a bit of humour should be a good start. Posters, banners, pots and little bit of dry landscape should be a good idea. Diwali cards as a way of greeting now that the season is here, is one idea too which comes to mind.

Hey there, My dad had his eye operated this August and this was the first time i had to visit a hospital frequently. I remember it had caused me a lot of inconvinience as its situated quite far from where i live. There was a lady doctor who was there just for the visitors and she helped me a lot. She was very sensible and very helpul in the time when I was so nervous. So i guess a helping hand and a sensible head is the most required in a crunch time like that of an operation. You know when in a hospital, people arent expecting much. What they really want is getting correct answers of their queries and ofcourse a good treatment. Cheers, Tutul

Wow, you must be one nice person. Well, 'mimpi' means dream, doesn't it ? =) What you have done is very appreciated by me. I hope you keep giving your best and give your dedication to whomever you work. But when the question 'how to make things more beautiful and pleasant' comes, it's hard-easy to answer. I think at the end, it is ourselves who make things happy, our perspective, and our point of view. And don't forget to smile, because the world will also smile with you. =)

There are a lot of bosses that would be so grateful for a secretary like you. It is so wonderful to hear that you love your job; I think loving what you do is one of the biggest steps to happiness. The fact that you are so caring for the patients that come in makes you a real asset for the doctor you work for. I see someone suggested nice music. Scented candles perhaps? Uhmmm...You don’t want to set off the fire sprinklers! I think your smile and your kindness is all the patients need. Keep up the great work mimpi!

music for one will set the mood, although it should really vary. really pleasant pictures on the walls, especially those with humor, can neutralize negative thoughts! although the use of pictures and music should be done with taste. and lots of pillows for them to sit on (or grab on) while waiting!

Hi dear! Before I could see this discussion of yours, I find that dear friends have already given some useful suggestions to you. I know that how caring and nice you are and you always wish that patients should feel comfortable, when they are on your desk, you keep handling them with skills and dexterity. I know that it is not an easy task to deal with various kind of patients and their attendants. Some are offensive and some are authoritative and some are are always in great hurry to speak and some other nice souls are there who would break the queue brazenly and would like that they be attended first. All I can say is that besides, all the other beautiful arrangements, which you have made to beautify the environment,you need to be thoroughly patient and you should master the art of bearing the tantrums of heart patients and their relatives. If somehow you lose your temper, while dealing with them it will also make you tense. Therefore, patience is the key to success. All the best. WISH YOU A VERY VERY HAPPY DIWALI!!

You're great Mimpi! There is only a few people that thinks outside of the box like you. I know some who just want to do their job and get over with it. They won't even think to do other things for fear of adding extra works. If I was one of your clients, I would feel so good to go to the doctor with such a warm welcome. I don't know what can you add more. They have already gave you very great ideas. What about internet access, like a wifi zone, so if some of your patients have laptops, they can surf the net or attend to their work while waiting. How about vendo machines or ready available, hot drinks, like coffee, tea, milk. And also hand sanitizer, I think you can request free samples from med-reps. So your patient could feel good to have hand sanitizer available. And towels and tissues. And television, especially if you have popular shows at a certain time, and they will feel glad they haven't missed an episode. And how about giving away free medicines, samples, that will be good too. And do you have personalized booklets, like a diary of their progress but they get to bring it home. So you can also write friendly reminder there. Hope I have helped my friend. Keep up the good work!!!(^^,)

Hi Mimpi Welcome back. sure u were being missed. How were ur vacations Well Mimpi, u r really a gem, that u r inviting suggestions to help patients so that they feel more comfortable and at ease (And detail you elaborated shows that u r already doing very well)Trust me its very BIG thing as normally people dont like to take input regarding to their jobs and life WELL DONE, Keep it up I believe that nice atmposphere, gentle and sincere smile, soft and sympathetic words, welcome and fresh face make the patient feel Well and they forget 20-25% of their pain. You are very right that little things dont add much in cost but feel patients/visitor comfortable and important. I am sure u must be doing it already, but some soft words, little encouragement , better guide of system and procedure, its all a patient or attendant wants Take care