This is plain rude!!!
By ahgong
@ahgong (10064)
Singapore
October 14, 2009 10:02pm CST
Crapped! This is just not my day!
Wrote this whole long discussion, only to encounter the error from mylot and I have to retype it again! Three times!!!
Grrr....
This is a gripe post.
For my line of work, there is a need to loan some equipment to facilitate testing purposes. And the loan period of the equipment could be anywhere from months to years.
Due to the constant usage of the said equipment, wear and tear is expected.
So, this morning, when I was about to perform some test with the equipment I loaned, I found that one of the parts is faulty, rendering the unit unusable.
So I figured, maybe I can mail the in-charge and ask if there is a replacement part to fix this.
When I wrote the email, this was what I had in mind.
If there is a replacement, good. I can just do a one to one exchange and get on with my work. No need to fork out good money for company equipment.
If there isn't one, it is okay. The part is not expensive and it can be easily replaced. Just that there would be a delay till I can get to the store after work to get the replacement.
So I posted the email to the in-charge:
[i]Hi (in-charge),
The (equipment) part is faulty for the unit I loaned. Do you have any spares or replacement for the (equipment part) for exchange?
Please advise.
Rgds,
(ahgong)[/i]
The reply I got was less than cordial. This is the reply:
[i]Of course not! You should learn to take better care of your equipment!
Since the unit is no longer usable, you may want to return it.[/i]
First of all, I did nothing on my part to invoke such a response.
Second of all, how can she make the assumption that I am not taking care of the equipment under my care?
To assume such is so un-called for!
A simple no to my earlier query would have suffice.
Given that the equipment is important to my testing, and that she does not have an alternative unit to replace the one I am using, I will have to go get the replacement part out of my own pocket. I have no problems with that.
To assume that I am not taking care of the equipment, and the faulty part is due to my negligence is so... unnecessary!
So here I am, seething in my own frustration, wondering if I should reply to that email or not.
Life is already crappy. Why can't we be a little nicer to each other?
All it takes is just one such rude email to spoil the whole day!
What a lousy beginning to a day!
Thank goodness for mylot. I can at least post this little post before I go back to the drudgery of work.
What would you have done if you were in my shoes?
4 people like this
10 responses
@sudiptacallingu (10879)
• India
15 Oct 09
I do understand your problem. Here in India too a lot of equipments, props etc are let out to people who need them for short term use. The companies who deal is such lending business usually take a security deposit apart from the regular hiring charges. It is understood by both the parties that if there is any breakage of a part, the company would send a replacement and deduct the money from the security deposit. If not, then the entire security deposit is refunded at the end of the contract. I prefer such contracts coz it really helps both sides to do business amicably.
You say you will purchase the faulty part with your own money…what will you do after the need for the equipment is over?
1 person likes this
@ahgong (10064)
• Singapore
15 Oct 09
well, for the purpose of my work, I am willing to fork out that money to get the replacement. Seriously, it is not expensive.
I just wanted to save time if I could get the replacement. As the department is just across the road from where I work.
But the store, the one with the better price is pretty darn far.
Thank goodness the need for the equipment is not urgent.
When I return, I had a good mind to return the equipment with the good part I bought.
After reading the mail, I would keep the part I bought and return the equipment with the faulty part!
@Ysabel (1201)
• Philippines
19 Oct 09
hello ahgong! that's just bad. selling is one thing and then after sales service is another thing! and these two are just as important as each other. there are just sellers who don't care anymore as long as they have sold their products and that's it!.. that's why it is very important before buying to check on the after sales service. in you case, not only that the customer service is poor, it adds up to your disappointment knowing that they did reply but it didn't do any good. could have wish that they have nor replied than accusing you of that. i am not sure what im going to do if i am in your place. maybe i will write to the superior of that person? what that might just pissed me off all the more. so instead of stressing myself, i might just as well buy the replacement part for my immediate need.
1 person likes this
@kun2349 (23381)
• Singapore
15 Oct 09
NObody will like to be in your shoes i guess, inlcuding me.. Because it does not feel good to be accused of something which we din do it in the first place!! Just because we are the ones reporting it, it does not mean we are the ones at fault right??
Plus, like u mentioned, wears and tears are common, and thus who can gurantee that equipment wont be faulty, even though it's left unused?? That's simply not fair, for them to be faulting us in this way, without making known the truth..
If i'm u, i wont be replying to her.. And i will just replace the faulty part, but reporting to somebody else instead..
@cortjo73 (6498)
• United States
15 Oct 09
I would politely email her back a cordial response telling her that you are sorry to have bothered her and then forward or copy (cc) your entire correspondence with her from start to finish to her supervisor so that he or she may see what kind of a snide employee they have handling their business. Maybe if she is dressed down by her superior she will think twice about being such a snot to others. You certainly aren't the first person she has spoken to in such a manner and you won't be the last until she is called to task for her bad attitude.
@Hatley (163776)
• Garden Grove, California
22 Oct 09
you are so right.it is so easy to be rude but even easy and a lot kinder to take time to be cordial and helpful.do reply but wait til after you have gone out and kicked your garbage can at least five times and called it names of the people you are angry at. then email them and ask again nicely and see what happens. at least you wont be so angry.he he
@gsrajahganesh (74)
• India
15 Oct 09
IT is better that you fire back at them....or if he stills responds in unacceptable way, take the matter to the high court. Also tell them that how do they know that i am not taking good care of my product? Also give them a proof in the high court of this email that they sent which shows that they are not even courteous to their customers.
Rajah Ganesh G.S.
Certified A+ N+ Professional
i@mhErO!
@Bluepatch (2476)
• Trinidad And Tobago
15 Oct 09
Looks like you have an ongoing case of impatience. Try to take things a bit more in stride and think carefully before you do anything. If the equipment, your postings ( redone three times ) get to you like this its obvious many other things will. You need more patience.
@moonlitmagikchild (22181)
• United States
15 Oct 09
i know! my hubby works in tech support and some times its insane how often he gets irate emails and calls from people and even the people he sends to fix things complaining that they are going.. im like are they not wanting the money?!?! i know i could be having a great day but then one rude person just put me in a pissy mood for the rest of the day and it drives me nuts
@danitykane (3183)
• Philippines
15 Oct 09
Hi aghong!
That is so rude of him to say that! First of all, what happened to their customer service? I mean, proper customer service took place when a consumer was able to get "an after service" of the product he/she uses or purchased. Which means that he still got full service he needed even after he uses a certain product such as assistance and proper customer support. Well in your case, a simple query such as that received a rude answer. Which is completely wrong(totally). He must have tried a better solution or have chosen a well mannered answer to your problem. Because after all the product came from them. If that would happen to me I will be sure pissed but it is really hard to argue and confront people who knows how to play in that kind of situation.
Hope you will still find solution to that!
He must have tried a better solution or have chosen a well mannered answer to your problem. Because after all the product came from them. If that would happen to me I will be sure pissed but it is really hard to argue and confront people who knows how to play in that kind of situation.
Hope you will still find solution to that!
