zero defects and zero defect days
By mgallema14
@mgallema14 (11)
Philippines
December 14, 2009 12:50am CST
Zero defects and zero defect days are the ultimate goal of Crosby's quality improvement. It doesn't mean that the product has to be perfect. According to him, it does mean that every individual in the organization is committed to meet the requirement the first time, every time and that not meeting the requirement is not acceptable.
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