Are you a considerate customer or a rude one?

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As for everyone's knowledge, I am a customer service representative working for a company who gets irate clients and customers. Once the phone rings I'll take a deep breath and give out my very best greetings. It turns out that the person on the other line is fuming mad and he'd like a piece of you. Sometimes I tend to keep my cool and sometimes I get irritated as well. Everyone here has tried being a customer right? Though you're a bit disappointed with the service or the product, would you vent it out on the poor representative or somehow be considerate enough to tell him or her that it has nothing against her? When customers are in this very considerate manner, we try to figure out a way to help that person and sometimes gets out of our way even if it's no longer part of our work flow so we can troubleshoot the problem. What's your take on this? Sometimes we need to understand that it's actually not the fault of the representative. If you think becoming angry over the phone would hasten it, well, think twice. When customers get mad at us and tells us offensive things, we pray hard, really hard that his or her problem would not be solved as immediate as they wanted it to be. And we'll be very very glad, in fact rejoicing, if he or she won't get the solution he or she wanted. Anyway, going back to the discussion, from what group would you consider yourself, a considerate customer or a rude one and why do you think so? Does it help being nice or far better if you're rude?